topic Porting Issue in Get Support

Porting Issue

mohaimen — Tue, 04 Jan 2022 10:19:05 GMT

Hi,

I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that there was a "trouble porting the number" due a "incorrect account number". I also didn't receive any email from Public Mobile even though my email is correct.

Should I just ignore the text since I am using my number just fine?

Thank you!

Re: Porting Issue

Anonymous — Sat, 30 Oct 2021 00:03:24 GMT

@mohaimen

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy....

Re: Porting Issue

dabr — Sat, 30 Oct 2021 00:12:56 GMT

@mohaimen wrote:
Hi,

I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that there was a "trouble porting the number" due a "incorrect account number". I also didn't receive any email from Public Mobile even though my email is correct.

Should I just ignore the text since I am using my number just fine?

Thank you!

@mohaimen I pm'd you the Telus porting number, but I'm not sure you need it if you're saying your service is working properly. Perhaps there was a typo in the email being registered, not sure.

Edit: If everything is working with your phone service inc. number, then you should be able to ignore the message you're getting. Errant messages do happen around here, unfortunately.

Re: Porting Issue

mohaimen — Sat, 30 Oct 2021 00:15:47 GMT

Thank you.

Re: Porting Issue

pkaraa — Sat, 30 Oct 2021 02:55:00 GMT

I concur that you should send a msg to CSA to confirm the successful port before you discard that email.