topic Re: hello in Get Support

hello

misshappy — Wed, 05 Jan 2022 07:11:32 GMT

could you change my number 437-580-xxx back to 647-707-xxxx.

What information do i need to provide you to have it done.

thx

Re: hello

Dunkman — Thu, 18 Oct 2018 03:59:37 GMT

@misshappy

Since it is a public forum, probably best to remove your phone number.

Not sure if your request if possible. You will need to send message to moderator, but waittimes are about 72 hours.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: hello

will13am — Thu, 18 Oct 2018 04:06:32 GMT

@misshappy, this is not how number changes work. Were you the user of the number you want? Is it a Public Mobile number? Anyway, if there is a chance to get that number, only the moderator team can determine. Please consult with the moderator team on this request. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

BTW, I redacted your phone numbers. Please don't post personal information in the public forum.

Re: hello

Anonymous — Thu, 18 Oct 2018 04:04:11 GMT

@misshappy wrote:
could you change my number xxxxxxxxxx back to xxxxxxxxxx.
what information do i need to provide you to have it done.
thx

This is basically a duplicate thread. We've been through this already. Site policy requires that you not show personal information. I even told you how to do it in your other thread.

To try to get what you need you'll need to contact the mods. Did you do that yet?

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.

Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.