topic Re: Cannot receive MMS on Samsung Galaxy S7 in Get Support

Cannot receive MMS on Samsung Galaxy S7

jstnc — Wed, 05 Jan 2022 07:11:27 GMT

Hi, my MMS is not working on my s7. I believe that I have the APN correct but I can't receive photos. Any help would be appreciated.
Textra settings:
https://i.imgur.com/owCAN0v.png
Phone settings:
https://i.imgur.com/Ffx7Rhv.jpg

Re: Cannot receive MMS on Samsung Galaxy S7

will13am — Sat, 10 Jun 2017 10:59:59 GMT

Is this a new account you are referring to? Has it ever worked?

Re: Cannot receive MMS on Samsung Galaxy S7

nishufan — Sat, 10 Jun 2017 14:38:54 GMT

Hi @jstnc

Try to reset all your network setting.Then delete your current APN. Add the new one. Thanks

APN:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Cannot receive MMS on Samsung Galaxy S7

jstnc — Sat, 10 Jun 2017 16:12:56 GMT

I don't think it had ever worked.

Re: Cannot receive MMS on Samsung Galaxy S7

imm1304 — Sat, 10 Jun 2017 16:25:34 GMT

Hey @jstnc,

Edit the APN settings as follows: For APN type, enter "default,mms,supl"

Save Changes. Reboot. Test.

Also, the mobile data has to be enabled/on for MMS to work as MMS exclusively relies on mobile data.

Re: Cannot receive MMS on Samsung Galaxy S7

srlawren — Sat, 10 Jun 2017 17:57:45 GMT

@imm1304 wrote:
Hey @jstnc,

Edit the APN settings as follows: For APN type, enter "default,mms,supl"
Save Changes. Reboot. Test.

Also, the mobile data has to be enabled/on for MMS to work as MMS exclusively relies on mobile data.

@jstnc I believe this is the issue. Mine is also set to deault,mms,suppl (no spaces, no capitals) just like @imm1304 and my MMS works fine.

Also, oddly, my Textra doesn't give me a manual APN setup option like yours. Can you set it to auto so that it just uses the phone settings (once fixed as per above, of course)?

Re: Cannot receive MMS on Samsung Galaxy S7

jstnc — Sun, 11 Jun 2017 00:38:00 GMT

Thanks! That fixed it