topic Re: Data not working in Get Support

Data not working

Angemala — Wed, 05 Jan 2022 07:11:21 GMT

I have no data available on my daughter's phone her plan includes 1g of data but haventh been able to connect at all. Please help.

@CS_Agent

Re: Data not working

ShawnC13 — Wed, 17 Oct 2018 21:36:55 GMT

@Angemala wrote:
I have no data available on my daughter's phone her plan includes 1g of data but haventh been able to connect at all. Please help.
@CS_Agent

If you have not had any data since activating the sim then it is probably the APN setting.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here! If it isn't this if you give us more infor like type of phone we maybe able to give more assistance

Re: Data not working

Jarvar — Wed, 17 Oct 2018 21:37:29 GMT

Welcome @Angemala

You may need to make sure the APN settings on the phone are correct.

Depending on the type of phone you have, the setup will be different.

Is it an Android? iOS? or something else?

Here are the general APN settings for Data to work.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data not working

Dunkman — Thu, 18 Oct 2018 00:17:05 GMT

@Angemala

If the APN settings are correct, you might want to check your self service account to make sure that your account is active and there is the 1 GB data add on shown.

Might also try a network reset or if you own a LG phone, you might need to do a factory reset.

Re: Data not working

johnhenry — Thu, 18 Oct 2018 11:50:45 GMT

I have the same issue: Data not working.

Settings say PM is my carrier.

But in "About" on my iPhone5 it has PM as Network but Telus 18.1 as Carrier. Hence, no data. I have tried all the solutions mentioned in various threads on this issue.

I have tried asking the MOD's but no answer from them.

This is Day 4 of no Data and I do need it for work. So help is needed.