topic Re: Can a moderator please get in touch with me! in Get Support

Can a moderator please get in touch with me!

GlennK — Wed, 05 Jan 2022 07:11:08 GMT

Does anyone from PM monitor this community?

Re: Can a moderator please get in touch with me!

will13am — Wed, 17 Oct 2018 20:21:06 GMT

@GlennK, moderators do sometimes monitor the forums. You still need to private message them for account support. Response times for private messages seem to be crazy long at the moment.

Re: Can a moderator please get in touch with me!

wetcoaster — Wed, 17 Oct 2018 20:21:36 GMT

If you have an account related problem that needs moderator intervention you have to send them a private message.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can a moderator please get in touch with me!

computergeek541 — Wed, 17 Oct 2018 20:21:17 GMT

@GlennK wrote:
Does anyone from PM monitor this community?

They do, but anytyhing related to your account needs to be handled privately. You'll need to send a private message to the username Moderator_Team.

Re: Can a moderator please get in touch with me!

computergeek541 — Wed, 17 Oct 2018 20:21:56 GMT

LOL

Within 30 seconds, 3 replies from 3 different people. I was too slow with my reply.

Re: Can a moderator please get in touch with me!

Anonymous — Wed, 17 Oct 2018 20:25:57 GMT

@GlennK wrote:
Does anyone from PM monitor this community?

Or to interpret it differently...the Oracles are tasked with "monitoring" the community. The Oracles are identified by the little orange star next to their username.

Otherwise, there's no cutting in line and jumping the queue. Everybody wants that but how fair is that to everyone else.

Re: Can a moderator please get in touch with me!

GlennK — Wed, 17 Oct 2018 20:26:14 GMT

@Anonymous wrote:
@GlennK wrote:
Does anyone from PM monitor this community?
Or to interpret it differently...the Oracles are tasked with "monitoring" the community. The Oracles are identified by the little orange star next to their username.

I've sent 5-6 PMs to Moderator_Team but no reply

Re: Can a moderator please get in touch with me!

mimmo — Wed, 17 Oct 2018 22:46:35 GMT

@GlennK typically only one message isneeded. Current wait wait times appear to be 48 + hours.

Patience is required.

Re: Can a moderator please get in touch with me!

GlennK — Wed, 17 Oct 2018 22:56:06 GMT

@mimmo wrote:
@GlennK typically only one message isneeded. Current wait wait times appear to be 48 + hours.

Patience is required.

Oh really.....I wasn't aware of that.