topic Re: SIM card activation failed in Get Support

SIM card activation failed

kvaculik — Wed, 05 Jan 2022 07:11:06 GMT

Hi there,

I am trying to ativate my SIM card but everytime I try to make the payment I get this message: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information."

The Visa card details are entered correctly. My card is active. My personal contact info matches my payment info exactly. I've also tried using serveral different browsers without avail.

From reading the online forum, apparently this is a very common issue with no straightforward answer.

Re: SIM card activation failed

Anonymous — Wed, 17 Oct 2018 19:53:30 GMT

@kvaculik:

If you have a unit number in your address then put that into the main address line. Don't use the unit field.

Make sure the address matches exactly that of the credit card.

Re: SIM card activation failed

will13am — Wed, 17 Oct 2018 20:00:13 GMT

@kvaculik, try again also after clearing browser cache, incognito mode. Of course make sure that the browser is up to date.

Re: SIM card activation failed

kvaculik — Wed, 17 Oct 2018 20:04:52 GMT

Just tried what you suggested.. it didn't work.

Re: SIM card activation failed

kvaculik — Wed, 17 Oct 2018 20:07:37 GMT

Incognito mode did not work.

Re: SIM card activation failed

ute1978 — Wed, 17 Oct 2018 20:08:10 GMT

@kvaculik wrote:
Just tried what you suggested.. it didn't work.

If there are dashes or spaces in your address try without. Also be aware that some people got the credit card charged anyway every time they attempted to enter the address. Do you have online banking and can check the "pending transactions"?

Re: SIM card activation failed

kvaculik — Wed, 17 Oct 2018 20:11:00 GMT

There are no dashes and my bank statement does not show pending transactions with public mobile.

Re: SIM card activation failed

Anonymous — Wed, 17 Oct 2018 20:17:33 GMT

@kvaculik wrote:
There are no dashes and my bank statement does not show pending transactions with public mobile.

And of course it's a Canadian credit card with a Canadian address?

And it's not a gift card type Visa but a refillable or normal one?

You could also sign-up using vouchers. You buy vouchers online and use that instead.

Re: SIM card activation failed

Luddite — Thu, 18 Oct 2018 01:12:04 GMT

@kvaculik Suggest you try again in the morning; multiple attempts with the same credit card can lead to problems.

And, since the moderators are slow responding lately, also recommend you click this: message to moderators to send a private message to the moderator team with a description of your issue along with your SIM card number, complete mailing address, and email address.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.

Hang in there; better days to come.