topic Change plan help in Get Support

Change plan help

shaw146 — Wed, 05 Jan 2022 07:10:49 GMT

I just changed my plan and topped up my account with the funds needed. and my account wasnt updated. now if i try and change the plan it will not allow me. can someone look into this please. thanks

Re: Change plan help

Someone_here — Tue, 06 Jun 2017 21:38:16 GMT

Hi @shaw146!

You'll need the assistance of a moderator to check this for you.

I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or account number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!

I hope your problem will be solved quickly 🙂

Re: Change plan help

SD08 — Tue, 06 Jun 2017 21:54:43 GMT

@shaw146

Was your account expired? If so, plan changes on expired accounts can only be done by a moderator. Since you've already topped up your account, then the only thing you'll need to do is contact a moderator as @Someone_here mentioned, giving them your phone number and the details of the plan you want.

Re: Change plan help

Acekiller — Wed, 07 Jun 2017 18:45:47 GMT

Did you issue get resolved? Was it a glitch in the system?