topic Re: How do I connect with moderators for help in Get Support

How do I connect with moderators for help

GlennK — Wed, 05 Jan 2022 07:10:49 GMT

How do I connect with moderators for help

Re: How do I connect with moderators for help

will13am — Wed, 17 Oct 2018 14:03:05 GMT

The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: How do I connect with moderators for help

mimmo — Wed, 17 Oct 2018 14:03:38 GMT

this is the info to connect with mods theyr are curently 24-48 some say 72 hours turnaround

whats your issue maybe somene here can help.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Re: How do I connect with moderators for help

GlennK — Wed, 17 Oct 2018 14:14:56 GMT

@mimmo wrote:
this is the info to connect with mods theyr are curently 24-48 some say 72 hours turnaround

whats your issue maybe somene here can help.

How can you get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Just trying to get my PIN #

Re: How do I connect with moderators for help

mimmo — Wed, 17 Oct 2018 16:29:00 GMT

@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)

Re: How do I connect with moderators for help

GlennK — Wed, 17 Oct 2018 16:55:50 GMT

@mimmo wrote:
@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)

The phone is unlocked and I still have an old Rogers sim card in there.....when I put the PM SIM card in from my original phone it recognizes the card and promps me for a PIN # to unlock the card. I went back to a few text messages I had from Public Mobile and tried a couple of PIN #'s they had sent me, but they did not work. This is very frustrating and I'm starting to wonder if the cheaper cost for self support is worth it.

Re: How do I connect with moderators for help

wetcoaster — Wed, 17 Oct 2018 17:38:10 GMT

@GlennK wrote:
@mimmo wrote:
@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)
The phone is unlocked and I still have an old Rogers sim card in there.....when I put the PM SIM card in from my original phone it recognizes the card and promps me for a PIN # to unlock the card. I went back to a few text messages I had from Public Mobile and tried a couple of PIN #'s they had sent me, but they did not work. This is very frustrating and I'm starting to wonder if the cheaper cost for self support is worth it.

Is it possible that your phone is still locked to the Rogers network? Some phones (Samsung springs to mind...) are/were sold unlocked but are programmed to lock themselves to the first SIM card inserted. In that case you'd need to contact your previous provider or the manufacturer for the unlock code.

Re: How do I connect with moderators for help

GlennK — Wed, 17 Oct 2018 20:13:03 GMT

@wetcoaster wrote:
@GlennK wrote:
@mimmo wrote:
@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)
The phone is unlocked and I still have an old Rogers sim card in there.....when I put the PM SIM card in from my original phone it recognizes the card and promps me for a PIN # to unlock the card. I went back to a few text messages I had from Public Mobile and tried a couple of PIN #'s they had sent me, but they did not work. This is very frustrating and I'm starting to wonder if the cheaper cost for self support is worth it.
Is it possible that your phone is still locked to the Rogers network? Some phones (Samsung springs to mind...) are/were sold unlocked but are programmed to lock themselves to the first SIM card inserted. In that case you'd need to contact your previous provider or the manufacturer for the unlock code.

nope.....and here's the message "SIM Network unlock PIN"....oh and where are our moderators ?

Re: How do I connect with moderators for help

wetcoaster — Wed, 17 Oct 2018 20:37:42 GMT

@GlennK wrote:
@wetcoaster wrote:
@GlennK wrote:
@mimmo wrote:
@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)
The phone is unlocked and I still have an old Rogers sim card in there.....when I put the PM SIM card in from my original phone it recognizes the card and promps me for a PIN # to unlock the card. I went back to a few text messages I had from Public Mobile and tried a couple of PIN #'s they had sent me, but they did not work. This is very frustrating and I'm starting to wonder if the cheaper cost for self support is worth it.
Is it possible that your phone is still locked to the Rogers network? Some phones (Samsung springs to mind...) are/were sold unlocked but are programmed to lock themselves to the first SIM card inserted. In that case you'd need to contact your previous provider or the manufacturer for the unlock code.
nope.....and here's the message "SIM Network unlock PIN"....oh and where are our moderators ?

Well, that is exactly the message that indicates that your phone is locked to the previous provider. You need to contact the previous provider or the manufacturer to get the unlock code.

Re: How do I connect with moderators for help

GlennK — Wed, 17 Oct 2018 21:16:43 GMT

@wetcoaster wrote:
@GlennK wrote:
@wetcoaster wrote:
@GlennK wrote:
@mimmo wrote:
@GlennK make sure you are very specific regarding what you are looking for.

When you talk pin most people think account pin

From what I remember sim pins are created by you.

You might also want to ask for the puk code and they will require your sim number.

Reading your last thread are you sure your new phone is unlocked ( ie asking for an network unlock code)
The phone is unlocked and I still have an old Rogers sim card in there.....when I put the PM SIM card in from my original phone it recognizes the card and promps me for a PIN # to unlock the card. I went back to a few text messages I had from Public Mobile and tried a couple of PIN #'s they had sent me, but they did not work. This is very frustrating and I'm starting to wonder if the cheaper cost for self support is worth it.
Is it possible that your phone is still locked to the Rogers network? Some phones (Samsung springs to mind...) are/were sold unlocked but are programmed to lock themselves to the first SIM card inserted. In that case you'd need to contact your previous provider or the manufacturer for the unlock code.
nope.....and here's the message "SIM Network unlock PIN"....oh and where are our moderators ?
Well, that is exactly the message that indicates that your phone is locked to the previous provider. You need to contact the previous provider or the manufacturer to get the unlock code.

I called the previous provider and the current one and they do nothave it locked....