topic Re: Data only works on wifi in Get Support

Data only works on wifi

Ralphieg — Wed, 05 Jan 2022 07:10:43 GMT

Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues. I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data service", yet I am paying for 3G at 3G speed/90 days. I have Reset Network Settings and it still does not work.

I could use some help please and thanks

Re: Data only works on wifi

ShawnC13 — Wed, 17 Oct 2018 13:42:52 GMT

@Ralphieg wrote:
Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues. I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data service", yet I am paying for 3G at 3G speed/90 days. I have Reset Network Settings and it still does not work.
I could use some help please and thanks

First off welcome to PM. Have you verified that data is in your plan, there have been sometimes where data wasn't added so I would suggest you login to self serve and verify that you see data in the addon section. If you see it there and are not getting data I would Check APN settings

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here! What network did you previously come from as some require a network reset start working on PM.

Re: Data only works on wifi

will13am — Wed, 17 Oct 2018 13:42:56 GMT

@Ralphieg, take a look at this knowledge base article on setting up the APN on your phone. Hopefully that will get your data going.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: Data only works on wifi

Jarvar — Wed, 17 Oct 2018 13:45:03 GMT

Welcome to Public Mobile @Ralphieg

If your data only works on wifi, then I don't think that is technically data. It's using the internet through the Internet Service Provider behind the Wifi connection you are utilising.

If you get a message that "you are not subscribed to cellular data service" what does it say about your plan in the self serve account?

Is there any data usage? or what is the plan listed there?

Re: Data only works on wifi

Ralphieg — Wed, 17 Oct 2018 14:05:57 GMT

Thank you Jarvar,

My self serve account shows the Data Amount Used 0 / 3072 MB

I've transferred from Telus and under my settings it shows the Network as Public Mobile yet it still shows the Carrier as Telus 16.0

Re: Data only works on wifi

mimmo — Wed, 17 Oct 2018 14:08:34 GMT

setting up data on iphone for is a little tricky

check out this thread https://productioncommunity.publicmobile.ca/t5/Discussions/Question-RE-Setting-Up-APN-Settings-on-an-Iphone-4-using-www/m-p/237447#M70550

or any of teh others that metion www.unlockit.co.nz

Re: Data only works on wifi

Ralphieg — Wed, 17 Oct 2018 14:10:51 GMT

Thank you ShawnC13,

The data is in my plan and shows Amount Used 0 / 3072 MB.

My phone has VPN settings not APN settings?

Re: Data only works on wifi

Ralphieg — Wed, 17 Oct 2018 14:12:50 GMT

ShawnC13 I came from Telus and in my Settings the Network says Public Mobile yet the Carrier shows as Telus 16.0

Re: Data only works on wifi

Ralphieg — Wed, 17 Oct 2018 14:14:51 GMT

Hi ShawnC13,

I came from Telus and in my Settings the Network says Public Mobile yet the Carrier shows as Telus 16.0

Re: Data only works on wifi

Jarvar — Wed, 17 Oct 2018 14:15:35 GMT

It sounds like you need to follow @ShawnC13 and @will13am suggestions with the APN settings.

You might need to reset or update your carrier settings.

Normally you could go to About and update.

or you could:

Go to Settings > General > Reset > Reset Network Settings.

Re: Data only works on wifi

Jarvar — Wed, 17 Oct 2018 14:17:23 GMT

@Ralphieg

You find your APN settings by going to

Settings-> Cellular->Cellular Data Network

That should show your APN settings.

Re: Data only works on wifi

mimmo — Wed, 17 Oct 2018 14:20:02 GMT

@RalphiegIphone 4 does not let you modify APN settings. you need to go to www.unlockit.co.nz and do it from there.

Re: Data only works on wifi

ShawnC13 — Wed, 17 Oct 2018 14:20:22 GMT

@Ralphieg wrote:
Thank you ShawnC13,
The data is in my plan and shows Amount Used 0 / 3072 MB.
My phone has VPN settings not APN settings?

Re: Data only works on wifi

mimmo — Wed, 17 Oct 2018 14:23:43 GMT

here are many posts re iphone4 and

data https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category:Public_Mobile_Community&q=iphone%204%20apn

Re: Data only works on wifi

Ralphieg — Wed, 17 Oct 2018 14:25:52 GMT

Thank you mimmo_L

I added the APN to my phone and it now works

Happy dance

Re: Data only works on wifi

mimmo — Wed, 17 Oct 2018 14:31:00 GMT

@Ralphieggreat to hear. welcome to the community.

Re: Data only works on wifi

Jarvar — Wed, 17 Oct 2018 15:14:23 GMT

Good to hear everything worked out for you @Ralphieg.

Re: Data only works on wifi

ShawnC13 — Wed, 17 Oct 2018 15:14:48 GMT

@Ralphieg wrote:
Thank you mimmo_L
I added the APN to my phone and it now works
Happy dance

Great to hear, but making your post as the solution when someone gave you the instructions isn't right. I have changed it and marked @mimmo, post as the solution.

Re: Data only works on wifi

johnhenry — Wed, 17 Oct 2018 19:28:56 GMT

I have the same issue:

Data not working. Solutions mentioned above have not worked.

On iPhone 5. Has Carrier as Public Mobile but in "About" it still has Telus 18.1

The APN is set to sp.mp.com

Re: Data only works on wifi

stonechucker — Wed, 17 Oct 2018 19:52:29 GMT

@johnhenry,

Change your sp.mp.com to sp.mb.com