topic Re: My Plan in Get Support

My Plan

LauraQ — Wed, 05 Jan 2022 07:10:39 GMT

Hi there,

I have a 30 day plan and can call and text unlimited during these days for 25 CAD.

To my astonishment I tried to call the police to make an appointment to report and inquire regarding my lost passport and I got an error message: your plan, valid untill the end of october does not include talk.

This is by no means true! Please restore my mobile plan to unlimited talk and text, I paid 25 CAD for it and have another 15 CAD left for next month beginning in over 10 days. I am horrified this could happen.

Re: My Plan

mimmo — Wed, 17 Oct 2018 13:11:26 GMT

Does calling still work for other numbers? Is it just the one number that did not work?

Are you sure you dialed the number correctly? Sometimes missing a digit causes this message

Re: My Plan

LauraQ — Wed, 17 Oct 2018 13:17:27 GMT

Thank you so much for your response. It is indeed just the police who's number failed to connect.

I copy pasted the number again and will see what happens.

Re: My Plan

LauraQ — Wed, 17 Oct 2018 13:35:05 GMT

It works again, thanks.

Re: My Plan

Jarvar — Wed, 17 Oct 2018 13:48:04 GMT

Welcome to Public Mobile @LauraQ

Glad to hear it's working again now.

Maybe there was a momentary network issue and the service was interrupted ( glitch?) while you were using it.

Hopefully everything is back to normal now.