topic Re: Is the network down? in Get Support

Is the network down?

azpower — Wed, 05 Jan 2022 07:10:18 GMT

Hello...I have been a PM customer for a long time and have had no problems till now...I woke up this morning to having no service available..my account is active..is the network down?

Chris

Re: Is the network down?

will13am — Sun, 04 Jun 2017 16:39:29 GMT

No issues with the network this morning. Maybe try rebooting the phone.

Re: Is the network down?

azpower — Sun, 04 Jun 2017 16:42:32 GMT

Yeah I've tried rebooting the phone a couple times with no luck...hopefully a mod can have a look to see what's going on

Re: Is the network down?

will13am — Sun, 04 Jun 2017 16:45:40 GMT

Where abouts are you located? I am in the GTA. Do you get no connection at all or have some services but not others? Try manually searching for networks and see if the phone picks up anything.

Re: Is the network down?

azpower — Sun, 04 Jun 2017 16:48:10 GMT

I am in London...I have no connection at all....can't make phone calls, text, data...I tried to connect to both of the PM networks as well as automatic connect with no luck

Re: Is the network down?

will13am — Sun, 04 Jun 2017 16:52:38 GMT

Do you have another phone to test with? Here's the Telus outage map.

http://canadianoutages.com/status/telus

Re: Is the network down?

azpower — Sun, 04 Jun 2017 16:53:12 GMT

no unfortunately I don't have another phone

Re: Is the network down?

Samianauman — Sun, 04 Jun 2017 17:17:49 GMT

Sorry to hear. But your phone connected to pm I mean on top of phone its show public mobile carrier logo.?

Re: Is the network down?

azpower — Sun, 04 Jun 2017 17:18:58 GMT

I found a back up phone....it doesn't work either...I hope a mod @Shazia_K or other can help

Re: Is the network down?

azpower — Sun, 04 Jun 2017 17:20:10 GMT

no PM logo...just says emergency calls only...I think it might be a sim issue

Re: Is the network down?

Samianauman — Sun, 04 Jun 2017 17:24:22 GMT

If sim not working in other phone then its for sure a sim or service issue since you tag mod they will look after you soon.

If both phone have same logo emergency calls only then its more like sim or service issues. Did you tried login to self serve service is all active topped up ? Also other phone is unlocked or telus or koodo ? The backup phone i meant to say.

Re: Is the network down?

azpower — Sun, 04 Jun 2017 17:27:46 GMT

@Samianauman wrote:
If sim not working in other phone then its for sure a sim or service issue since you tag mod they will look after you soon.

If both phone have same logo emergency calls only then its more like sim or service issues. Did you tried login to self serve service is all active topped up ? Also other phone is unlocked or telus or koodo ? The backup phone i meant to say.

Yeah both phones have worked on PM without issues...my account is active and next months payment is sitting there

Re: Is the network down?

Samianauman — Sun, 04 Jun 2017 17:32:07 GMT

I would suggest send a private msg to mod. You have tag shazia,click on her name scroll down all the way click on send a private msg to her. And add your number email and detail explanation. Other fast way to connect with mod.

Re: Is the network down?

azpower — Sun, 04 Jun 2017 17:52:26 GMT

I have done that now...thank you for your help

Chris

Re: Is the network down?

Samianauman — Sun, 04 Jun 2017 17:54:39 GMT

No problem
Chris

Re: Is the network down?

Mana — Sun, 04 Jun 2017 18:49:57 GMT

@azpower Did anyone get back to you?

do you have service now?

if not, in the meantime, you may want to download fongo and use it for phone calls over wifi.

Re: Is the network down?

will13am — Sun, 04 Jun 2017 18:55:07 GMT

If the SIM does not work on two different phones, it does look very likely to be the problem. I wonder why people seem to have so much issues with Public Mobile SIMs? In my years using cellular service with many providers, I have never had a SIM failure. Are they being inserted/removed with the phone on? It is always a good idea to have the phone off before playing around with the SIM slot.

Re: Is the network down?

azpower — Sun, 04 Jun 2017 18:55:44 GMT

yeah they told me could take 48 business hours for tech support to look at it...still no service...thanks for the fongo advice but it won't help in my situation.

Chris

Re: Is the network down?

Mana — Sun, 04 Jun 2017 18:58:44 GMT

@azpower Sorry to hear that. Did they tell you if it looks like a network issue account issue or sim issue?

if not, can you please ask them?

if it's a sim issue, I am sure a close by PM member with a spare sim can give you a new sim.

Re: Is the network down?

jpar — Mon, 05 Jun 2017 13:05:08 GMT

No issues here in Newfoundland. Hope you get things straightened out soon!