topic Re: no network connection new activation in Get Support

no network connection new activation

smrtphusr — Wed, 05 Jan 2022 07:10:08 GMT

Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available.

tried rebooting, reinserting sim card no luck.

Please help

Re: no network connection new activation

Anonymous — Tue, 16 Oct 2018 16:03:39 GMT

@smrtphusr wrote:
Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available.

tried rebooting, reinserting sim card no luck.

Please help

What plan are you on? If it's the $10 one then maybe you've run out of texts and minutes. Maybe. But I sure don't like reading these posts about suddenly things don't work out of the blue.

Re: no network connection new activation

mimmo — Tue, 16 Oct 2018 16:03:46 GMT

What phone are you using? can you try sim in a different phone? this isolates network vs hardware.

Re: no network connection new activation

smrtphusr — Tue, 16 Oct 2018 16:05:30 GMT

galaxy s9

its on $30 plan unlimited calling/texting and 500mb data. i only used 5 mb of data

Re: no network connection new activation

ShawnC13 — Tue, 16 Oct 2018 16:05:57 GMT

@smrtphusr wrote:
Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available.

tried rebooting, reinserting sim card no luck.

Please help

What phone are you using and what plan are you on?

ETA Both questions already asked lol

Re: no network connection new activation

Anonymous — Tue, 16 Oct 2018 16:09:25 GMT

@smrtphusr wrote:
galaxy s9
its on $30 plan unlimited calling/texting and 500mb data. i only used 5 mb of data

And how about the SIM switch like mimmo_L suggested above?

Re: no network connection new activation

mimmo — Tue, 16 Oct 2018 16:09:37 GMT

just to comfirm the phone is not connecting to the network. (no calls texting data). have you tried doing a manual network search? or possibly a network settings reset?

as mentioned one of the first troubleshooting things i would do is try your sim in another phone and another sim in your phone. helps direct the troubleshooting towards an acocunt issue or hardware issue.

Re: no network connection new activation

smrtphusr — Tue, 16 Oct 2018 16:12:01 GMT

i have no access to another phone atm. initially i tried it on another phone at the time of activation and it worked fine.

it just stopped working suddenly. i was making calls and texts just fine

Re: no network connection new activation

Anonymous — Tue, 16 Oct 2018 16:14:24 GMT

@smrtphusr wrote:
i have no access to another phone atm. initially i tried it on another phone at the time of activation and it worked fine.

it just stopped working suddenly. i was making calls and texts just fine

Has anyone else had access to your phone and maybe they fiddled something accidently (or on purpose 🙂 )

Re: no network connection new activation

smrtphusr — Tue, 16 Oct 2018 16:38:01 GMT

i sent a private message to the mods. please help!

Re: no network connection new activation

smrtphusr — Tue, 16 Oct 2018 19:11:33 GMT

bump. could use some feedback here...

Re: no network connection new activation

Anonymous — Tue, 16 Oct 2018 19:21:07 GMT

@smrtphusr wrote:
bump. could use some feedback here...

Dude. It's only been 3 hours. Response times from mods can range up to several days around here. It's crappy I know but there it is.

If no one else has any other ideas then you just have to wait. The fact that masses of responses haven't overwhelmed you would suggest that no one else more ideas.

Re: no network connection new activation

smrtphusr — Tue, 16 Oct 2018 19:45:34 GMT

wow several days? so I prepay for a 30 day plan with no connection just to wait for mod response. i guess you get what you pay for huh