topic Re: Account locked out in Get Support

Account locked out

Joyful_Ottawa — Wed, 05 Jan 2022 07:10:04 GMT

Hello,

I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over 48 hours!!! Please help me unlock my account!!

Re: Account locked out

Dunkman — Tue, 16 Oct 2018 13:52:20 GMT

@Joyful_Ottawa

As mentioned in your other thread, moderator times can be up to 72 hours. So, hopefully, today you will get a response soon.

Over the weekend, the one of the moderator mentioned that the wait times were 24 hours, but it looks like it has gone up higher.

Re: Account locked out

will13am — Tue, 16 Oct 2018 14:09:17 GMT

@Dunkman wrote:
@Joyful_Ottawa
As mentioned in your other thread, moderator times can be up to 72 hours. So, hopefully, today you will get a response soon.

Over the weekend, the one of the moderator mentioned that the wait times were 24 hours, but it looks like it has gone up higher.

I think it's past 48 hours at this point. I have a message that has exceeded the 48 hour timeframe.

Re: Account locked out

mimmo — Tue, 16 Oct 2018 14:21:06 GMT

@Joyful_Ottawa i thought locked accounts got unlocked after a several hours? is that no longer true?

if you simply need to pay, you can try dialing 611 and use a cc if its on file or buy a voucher online at recharge.com and use that voucher to pay.

Re: Account locked out

Joyful_Ottawa — Tue, 16 Oct 2018 14:48:00 GMT

I tried to access the forgot password function after a few hours, still received "locked out" message and asked me to contact the support team.

Re: Account locked out

Joyful_Ottawa — Tue, 16 Oct 2018 14:50:30 GMT

I need to update my credit card information, so dialing 611 isn't going to help me, unfortunately.

Re: Account locked out

Dunkman — Tue, 16 Oct 2018 16:04:38 GMT

If your payment date is coming up today or tomorrow, you can buy a voucher from a vendor or buy online voucher from recharge.com. You can use 611 to pay with voucher.

But, hopefully, you will get response today.....