topic Self Serve plan selector not functioning at this time in Get Support

Self Serve plan selector not functioning at this time

stonechucker — Wed, 05 Jan 2022 07:09:56 GMT

It’s approximately 8:50 pm October 15, 2018....Eastern Time.

Self Serve plan selector/change isn’t drawing properly on my screen.

No premade plans, no plan selector.

Re: Self Serve plan selector not functioning at this time

Anonymous — Tue, 16 Oct 2018 00:59:27 GMT

@stonechucker wrote:
It’s approximately 8:50 pm October 15, 2018....Eastern Time.

Self Serve plan selector/change isn’t drawing properly on my screen.

No premade plans, no plan selector.

Nevermind...see below.

Re: Self Serve plan selector not functioning at this time

SD08 — Tue, 16 Oct 2018 00:56:28 GMT

It's working for me at the moment. I'm on Chrome, Windows 10.

Try clearing your cache or use incognito mode.

Re: Self Serve plan selector not functioning at this time

Anonymous — Tue, 16 Oct 2018 00:58:58 GMT

@SD08 wrote:
It's working for me at the moment. I'm on Chrome, Windows 10.
Try clearing your cache or use incognito mode.

Yup. You're right. I went over to Edge from FF on W10 to see.

Re: Self Serve plan selector not functioning at this time

stonechucker — Tue, 16 Oct 2018 01:20:34 GMT

Not working still. iOS 12, iPadAir, Safari and Chrome, regular and private.

Re: Self Serve plan selector not functioning at this time

will13am — Tue, 16 Oct 2018 11:20:33 GMT

As long as one account can access the system properly, then it is one of those unexplained bugs. @stonechucker, I hope you didn't find another one lol.

Re: Self Serve plan selector not functioning at this time

stonechucker — Tue, 16 Oct 2018 11:53:54 GMT

An hour later it was working again for me.

I don't understand why this crap happens. I ended up going into the iOS Settings app and flushed the local history and data for the Safari program.

I hate iOS - you need to go to too many places to clear data to troubleshoot/fix things.