topic Re: Transfer from Virgin in Get Support

Transfer from Virgin

anniegagnon41 — Wed, 05 Jan 2022 07:09:49 GMT

Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

Re: Transfer from Virgin

Wonder_why — Mon, 15 Oct 2018 23:15:32 GMT

@anniegagnon41 wrote:
Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

You do it at selfserve, you need your account # from Virgin and exact name as you register, the rest leave it blank

Re: Transfer from Virgin

ShawnC13 — Mon, 15 Oct 2018 23:15:32 GMT

@anniegagnon41 wrote:
Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

Did you activate with a new number? If so have you gone into self serve to change your number and select port in a number from another provider? We need to know what steps you have taken to see where you need help

Re: Transfer from Virgin

Effort — Mon, 15 Oct 2018 23:17:34 GMT

Is your Virgin account still active? If so, login to your Public Mobile self-serve account and initialize a transfer.

The following link has instructions to follow:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

Re: Transfer from Virgin

will13am — Mon, 15 Oct 2018 23:17:50 GMT

@anniegagnon41 during your activation did you select choose new number or number transfer option? If you selected transfer number option, it's likely something didn't work. You can try the number transfer again. If you can't get it to work you will need the moderator team to resubmit the port.

The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Transfer from Virgin

anniegagnon41 — Mon, 15 Oct 2018 23:25:40 GMT

Thanks!

Re: Transfer from Virgin

angeliquem — Mon, 15 Oct 2018 23:26:36 GMT

@anniegagnon41 wrote:
Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

Were you able to go through with the whole activation?

Did you get a new number?

If so,

You can log-in to "My Account" and click "Change Number"

Follow the instructions there and have your Virgin account information handy!