topic Re: Uninstalled my whatsapp & non-stop error message in Get Support

Uninstalled my whatsapp & non-stop error message

Note_II — Wed, 05 Jan 2022 07:09:37 GMT

An hour ago, I activated my sim card and inserted into my phone. Right after I turned on my phone, I notice my whatsapp on my home screen disappeared and few seconds later the error message of "Unfortunately the process com.android.has has stopped" keep popping up on the screen. Everytime I click to get rid of the error message, it pops up again in 2 seconds and the cycle continues. I cannot swipe to another screen within having to click to get rid of the error message.

Meanwhile, I keep receiving identical sms with my pin (about 8 of them). Took out the sim card, no more sms of pin but the error message is still there.
 
I searched through the forum and found no such topic. I don't know what Public mobile's sim card did to my phone and needless to say I am not a happy camper right now.
 
Not to mention I paid for the plan already and I can't use it. 
 
If anyone has similar experience or solution (tried the ones on google already and error message stlll pop up), please share. 
 
Public Mobile team, please contact me immediately to resolve this. I have no idea how your sim card can uninstall my whatsapp and created this error message. 

Re: Uninstalled my whatsapp & non-stop error message

computergeek541 — Thu, 01 Jun 2017 05:01:24 GMT

In my opinion, there's a strong possibility this has nothing to do with your sim card. A sim card can't uninstall an app.

Smartphones are just like computers, and sometimes strange things happen. I once had an HTC phones that started crashing every time I opened the messaging application. Nothing would fix the issue unless I did a factory reset. To this day, I never did figure out what caused that, nor did it ever repeat.

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:05:27 GMT

This literally happened right after I inserted the sim card and turned on the phone.

The error message then appear and whatsapp and google play store icon are couple things I notice are missing.

Re: Uninstalled my whatsapp & non-stop error message

Someone_here — Thu, 01 Jun 2017 05:15:06 GMT

~~I agree with @computergeek541, I don't think iyour problem is related with Public Mobile, even if the timing suggests it.~~ My best bet would be to keep looking for solutions on the Internet and in forums, and ultimately, if no solutions are found, go ahead with a factory reset...

If you plug your phone in your computer can you back up your data?

EDIT: Have you tried this (clearing the SIM toolkit cahce)? http://thedroidguy.com/2017/03/how-to-fix-unfortunately-the-process-com-android-phone-has-stopped-90124

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:12:30 GMT

It happened right after I inserted the sim card. This caused it.

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:16:35 GMT

Yes, I google and tried all of those methods as well, still didn't work.

The whatsapp I can install it again. It is sim card that somehow activated a code or something which cause the error message keep popping up.

Re: Uninstalled my whatsapp & non-stop error message

Someone_here — Thu, 01 Jun 2017 05:15:51 GMT

@Note_II wrote:
Yes, I google and tried all of those methods as well, still didn't work.

Including the factory reset?

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:19:29 GMT

Factor reset is the last last solution. I am waiting for Public Mobile to reply with a solution. If this can happen to me, it can happen to other users as well.

Re: Uninstalled my whatsapp & non-stop error message

Samianauman — Thu, 01 Jun 2017 05:26:23 GMT

It's more like phone issue never heard sim related to app issue but try your sim in other phone if its sim related then you should get same issue on different phone if not more likely factory reset is your last option
Also if you reinstall whatsapp did you verify your number in app

https://www.whatsapp.com/faq/en/android/28000018

Re: Uninstalled my whatsapp & non-stop error message

Someone_here — Thu, 01 Jun 2017 05:34:50 GMT

I understand. Not sure they would have a solution as I still think that it is a random hardware problem that could have happened with any SIM (even if the SIM toolkit seems to be the trigger, I don't think the SIM is at fault), but still worth asking 🙂

Best way to reach a mod is to contact them directly.

If you want them to answer in this thread then mention them so they get a notification (like this with one of their user names: @Note_II).

@Samianauman, I think this won't be possible, because as @Note_II said, "Everytime I click to get rid of the error message, it pops up again in 2 seconds and the cycle continues. I cannot swipe to another screen within having to click to get rid of the error message. Took out the sim card and the error message is still there.". To me this is not a Whatsapp problem... And I am not sure they will feel like trying the SIM in another phone 😉

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:30:52 GMT

It will jeopardize a different phone by trying the same sim card.

I have not reinstall whatsapp yet as the error message is forbidding me from doing anything without interruption.

Re: Uninstalled my whatsapp & non-stop error message

Samianauman — Thu, 01 Jun 2017 05:34:45 GMT

It's a unique issue never heard anyone encounter before let's see what mod have say I would think last and best option is full factory reset if you unable to reinstall

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 05:36:13 GMT

@Someone_here Thanks. I will do so here.

Looking forward to hear from you, Mod.

Re: Uninstalled my whatsapp & non-stop error message

Samianauman — Thu, 01 Jun 2017 05:38:25 GMT

Whatelse you can do you tag few mod click on any name scroll down click on send a private msg and send a detailed explaination along with sim serial and phone number and they will reply back in the morning by private msg

Re: Uninstalled my whatsapp & non-stop error message

kav2001c — Thu, 01 Jun 2017 06:55:14 GMT

@Note_II thats an Android error

Nothing to do with SIM card

Coincidental timing perhaps

Re: Uninstalled my whatsapp & non-stop error message

Someone_here — Thu, 01 Jun 2017 07:27:17 GMT

@kav2001c wrote:
@Note_II thats an Android error
Nothing to do with SIM card
Coincidental timing perhaps

@kav2001c

I do think it is an Android error, but it was likely triggered by the SIM, even if the SIM is not at fault.

SIM Application Toolkit: "The SIM Application Toolkit consists of a set of commands programmed into the SIM which define how the SIM should interact directly with the outside world and initiates commands independently of the handset and the network"

Re: Uninstalled my whatsapp & non-stop error message

will13am — Thu, 01 Jun 2017 10:26:29 GMT

The moderators are probably going to do nothing here. Their job is to deal with various account related problems. They can't do much when a customer encounter problems with their phone software. In terms of interaction with the phone, all a SIM card does is enable the phone to connect to a particular network and associate to a particular phone number.

@Note_II, what model of phone is giving this problem? What version of android is one the phone?

I did some Google searching and found a suggestion to delete the cache partition on the phone, reboot and let the cache partition rebuild. Had that been tried? This is done with phone in recovery mode, not the same as going to settings, apps and selecting an app and deleting cache.

Re: Uninstalled my whatsapp & non-stop error message

inigo_151 — Thu, 01 Jun 2017 10:19:26 GMT

This definitely sounds more like a phone problem rather than a sim card problem. I've had this happen to a lot of my older android phones. It usually starts happening when the phone starts to crap out. I've never had this occur because of a sim card. So you might want to try rebooting the phone first and see if that clears anything up. If not, try a factory reset.

Re: Uninstalled my whatsapp & non-stop error message

xCameron94x — Thu, 01 Jun 2017 14:16:32 GMT

https://www.google.ca/amp/thedroidguy.com/2017/03/how-to-fix-unfortunately-the-process-com-android-phone-has-stopped-90124/amp

This is apparently a phone issue, or a sim toolkit error according to this page by either installing a custom rom, or updating. There are 4 steps in the link. If all 3 fail. The 4th is a factory reset. Mods will not help because this is now a phone issue, and I'm leaning towards this is more of a phone issue because I have been with various phone comapnines, and not once did I get an issue like this with my andriod phones.

But safest bet is just to do a factory reset

Re: Uninstalled my whatsapp & non-stop error message

Note_II — Thu, 01 Jun 2017 14:48:07 GMT

Yes, I tried the recovery mode to wipe cache as well and the problem persists.

I don't have another phone to use and my plan has started already. Still waiting for Public member to reply.