topic Re: Lost SIM card before I could create a account in Get Support

Lost SIM card before I could create a account

Timothy8787 — Wed, 05 Jan 2022 07:09:29 GMT

I lost my sim before I could create a self serve account I went and got a new sim I messaged the moderator the don’t reply I paid 70$ to activate my account and then I had to buy another sim and I can’t even use my account this is honestly bull

Re: Lost SIM card before I could create a account

Anonymous — Mon, 15 Oct 2018 15:26:45 GMT

@Timothy8787 wrote:
I lost my sim before I could create a self serve account I went and got a new sim I messaged the moderator the don’t reply I paid 70$ to activate my account and then I had to buy another sim and I can’t even use my account this is honestly bull

How is it Public Mobile's responsibility that YOU lost your SIM?

It could be a day or two to get a response back from them.

Re: Lost SIM card before I could create a account

Timothy8787 — Mon, 15 Oct 2018 15:30:03 GMT

It’s bin 3 days I’ve messaged them 3 different Times and it ant there fault it the fact they don’t respond to customers they should have a calling Centre not a online community bull like what

Re: Lost SIM card before I could create a account

Anonymous — Mon, 15 Oct 2018 15:33:31 GMT

@Timothy8787 wrote:
It’s bin 3 days I’ve messaged them 3 different Times and it ant there fault it the fact they don’t respond to customers they should have a calling Centre not a online community bull like what

Oh. 3 days is bad. I recently heard something about 1 day. Sorry to hear it.

No. No call centre here. If you want to pay less for service then you get less frills. If you think you need to have a call centre always available for you then you'll need to pay a lot more for the 1st tier service providers.

Re: Lost SIM card before I could create a account

ShawnC13 — Mon, 15 Oct 2018 15:43:00 GMT

@Timothy8787 wrote:
It’s bin 3 days I’ve messaged them 3 different Times and it ant there fault it the fact they don’t respond to customers they should have a calling Centre not a online community bull like what

If you rely on a calling centre then you haven't done your research about PM as they are very open about being a Phone company without a Phone number.

Did you activate at a retailer? If so are they not able to change your sim card to your new one you purchased? If they are close by and that is how you activated I would go back to them and see if there is anything they can do on their end. They must be able to see something of the account that was setup for you.