topic Re: Unable to create PM account in Get Support

Unable to create PM account

Danimals — Wed, 05 Jan 2022 07:09:25 GMT

My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?

Re: Unable to create PM account

will13am — Mon, 15 Oct 2018 14:51:39 GMT

@Danimals, SIM cards can be moved from phone to phone. They are not locked to the first phone that it's used in.

Re: Unable to create PM account

Anonymous — Mon, 15 Oct 2018 14:53:19 GMT

@Danimals wrote:
My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?

Sounds like some awkward circumstances going on. You didn't have a self-serve account set up? If the password reset works can you get to the email address on the account?

If you can get into it then might I suggest getting into that other account and removing any of your own credit card information so that no charges happen on it.

Re: Unable to create PM account

Danimals — Mon, 15 Oct 2018 14:59:46 GMT

No I had no self-serve account set up after getting on with PM

Re: Unable to create PM account

ShawnC13 — Mon, 15 Oct 2018 15:02:40 GMT

@Danimals wrote:
No I had no self-serve account set up after getting on with PM

Did you activate at a retail location? This is the only way I could think of to have a PM account without a self-serve account. Either way it sounds like you are going to need the assistance of the moderators.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

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