topic porting in koodo prepaid # in Get Support

porting in koodo prepaid #

Rxtodd — Wed, 05 Jan 2022 07:09:09 GMT

Just set up my daughter on PM. Want to port over her Koodo prepaid #. I believe I need a mod for this to happen? -Todd

Re: porting in koodo prepaid #

Anonymous — Mon, 15 Oct 2018 02:46:17 GMT

@Rxtodd wrote:
Just set up my daughter on PM. Want to port over her Koodo prepaid #. I believe I need a mod for this to happen? -Todd

Yup.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.

Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: porting in koodo prepaid #

popping — Mon, 15 Oct 2018 02:47:08 GMT

@Rxtodd wrote:
Just set up my daughter on PM. Want to port over her Koodo prepaid #. I believe I need a mod for this to happen? -Todd

Correct. The wait is about 24 - 48 hours.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437