topic Re: Data does not Work on iPhone in Get Support

Data does not Work on iPhone

fgoncalves — Wed, 05 Jan 2022 07:08:43 GMT

Data not working on iphone 6/ios12.

Apn sertings verified to be correct

Plan includes 4gb of data that I cannot use

Pleas help

Re: Data does not Work on iPhone

hairbag1 — Sun, 14 Oct 2018 15:35:49 GMT

Can you post a screenshot of your current plan details please.

Re: Data does not Work on iPhone

mimmo — Sun, 14 Oct 2018 16:24:30 GMT

Not iPhone user but from what I recall

Sometimes:

1) a network setting reset is required

2) factory reset might be needed

3) delete current Apn and re installw

Also was iPhone from freedom? ( Can't remember if it they had some special settings)

@Luddite any suggestions?

Re: Data does not Work on iPhone

Dunkman — Sun, 14 Oct 2018 16:48:19 GMT

@fgoncalves

Tried the above suggestions. Maybe re-boot phone if you have not already. I also have a iphone 6, but I just needed to put in my SIM card and data started working. It was used previously on Fido and Wind/Freedom mobile.

if you have another phone lying around, try the SIM card in the other phone. To determine if hardware versus mobile issue.

Re: Data does not Work on iPhone

mimmo — Sun, 14 Oct 2018 16:52:20 GMT

also check for a carrier update, (different than regular updates)

this is all assuming you are a new customer who has not used any data and that you have data on your plan.

most common issue for existing customers to not have data is that they used it all up.

Re: Data does not Work on iPhone

Jarvar — Sun, 14 Oct 2018 19:03:05 GMT

Welcome @fgoncalves to Public Mobile.

Is this a new account? Or did you have data working before on another phone? That could help in identifying if it is a phone issue or an account issue.

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:11:50 GMT

This is a new account, phone is unlocked bought directly from Apple

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:12:46 GMT

Thanks, new account and plan including data, haven’t been able to use any data since it does not work

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:13:47 GMT

Thanks, phone was factory reset, apn settings are the correct ones.

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:44:14 GMT

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:26:33 GMT

Tried in another unlocked phone and It shows “no service”

Re: Data does not Work on iPhone

mimmo — Sun, 14 Oct 2018 20:29:48 GMT

The screen shot does not show a a data add-on . This means the data was used up or if you never had data working you had an activation issue.

At this point if you have never used data then you should ask mods to investigate.

To check that the data settings's are correct try sending a MMs.

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:35:25 GMT

The plan says that includes 4.5gb, I haven’t used any of it, why should I need an addon?

Hiw do I ask the mods to investigate? sorry, new to this

Re: Data does not Work on iPhone

Luddite — Sun, 14 Oct 2018 20:38:31 GMT

@fgoncalves wrote:
The plan says that includes 4.5gb, I haven’t used any of it, why should I need an addon?
Hiw do I ask the mods to investigate? sorry, new to this

When no data plan, or add-on, shows in Data and Add-ons, your data has been completely consumed. You will need to purchase an add-on or ask the moderators to start your current plan early.

Re: Data does not Work on iPhone

stonechucker — Sun, 14 Oct 2018 20:41:21 GMT

@fgoncalves, please edit your photo... your account number is showing.

This could be a display error from Self Serve. The Data in your plan will list as an addon, because that’s the way PM does things with the data.

Please attempt another screen shot, hiding all personal info. Hopefully the addon information shows this time.

Re: Data does not Work on iPhone

Kh69 — Sun, 14 Oct 2018 20:41:31 GMT

Try shutting your phone of and on again

Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:42:25 GMT

Already tried that

Re: Data does not Work on iPhone

Kh69 — Sun, 14 Oct 2018 20:43:26 GMT

Ok go on wifi play a Visio then turn wifi of see if that works

Re: Data does not Work on iPhone

mimmo — Sun, 14 Oct 2018 20:44:33 GMT

@fgoncalves wrote:
The plan says that includes 4.5gb, I haven’t used any of it, why should I need an addon?
Hiw do I ask the mods to investigate? sorry, new to this

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Re: Data does not Work on iPhone

fgoncalves — Sun, 14 Oct 2018 20:48:48 GMT