topic Re: number transfer is failed in Get Support

number transfer is failed

Michael1980 — Wed, 05 Jan 2022 07:08:29 GMT

Hi. I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone number, but not the same mobile company. My Sim card from my previos company is still activated and i can call with this Sim card,, but the new Sim card from Public mobile activated but not full activated. I can call from this Sim card but to get the calls to this Sim card (PUBLIC MOBILE) i can not,. But the problem that my two Sim cards have the same phone number but it is two different company. Thank you for the help

Re: number transfer is failed

ShawnC13 — Sun, 14 Oct 2018 01:18:12 GMT

@Michael1980 wrote:
Hi. I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone number, but not the same mobile company. My Sim card from my previos company is still activated and i can call with this Sim card,, but the new Sim card from Public mobile activated but not full activated. I can call from this Sim card but to get the calls to this Sim card (PUBLIC MOBILE) i can not,. But the problem that my two Sim cards have the same phone number but it is two different company. Thank you for the help

You have a stuck port. You will need to contact the mods to assist you with it. Continue to use your CHATR SIM. Once it stops your Port will be completed and you can now use your public mobile sim as normal.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: number transfer is failed

Michael1980 — Sun, 14 Oct 2018 12:39:14 GMT

Thank you

Re: number transfer is failed

Jarvar — Sun, 14 Oct 2018 12:41:25 GMT

@Michael1980

Welcome to Public Mobile.

@ShawnC13 provided some great information.

I believe you'll also receive a text message from Public Mobile when the port is complete as well. Again, contacting the moderator directly will be your best recourse. Hopefully your issue will be resolved soon.