topic Re: Payment not work in Get Support

Payment not work

Jorg — Wed, 05 Jan 2022 07:08:24 GMT

Will not accept credit card, voucher # is mislabeled and site is completely user unfriendly. Very disappointed!

Re: Payment not work

NDesai — Sat, 27 May 2017 19:30:34 GMT

Try it using incognito/private browsing mode.

Re: Payment not work

Samianauman — Sat, 27 May 2017 19:58:49 GMT

Also try different browser

Re: Payment not work

Mana — Sat, 27 May 2017 23:10:06 GMT

Please try clearing browser's cache and history and try again.

Or try private/incegnito mode as @NDesai suggested.

Re: Payment not work

Raven_Jet — Sun, 28 May 2017 12:30:29 GMT

Relax, calm down and try again. The site is very user friendly and simple to use, but sometimes there are glitches. Nothing is perfect. I can tell you Other carriers have the same issue even if they are not web based self serve. Trust me on that.

Now, make sure you typed in everything carefully and slowly. Before you do, clear the cache in your browser and make sure it is up to date (most recent version). If it doesn't work try another browser and or a different computer. It will work.

Re: Payment not work

Acekiller — Tue, 30 May 2017 19:09:16 GMT

What do you mean by " voucher # is mislabeled"?

Re: Payment not work

srlawren — Wed, 31 May 2017 00:45:41 GMT

@Jorg you didn't give us a lot of specifics here, but a couple of hints that might help:

1) For vouchers, use the PIN number from the voucher. I think this what you're referring to for vouchers, and I agree it's a bit confusing figuring out you need to use the PIN.

2) For credit cards, it's important to ignore any formatting instructions on the page and format your name and address EXACTLY as they appear on your credit card statement, including spacing, capitalization, and punctuation. One common issue is appartment/suite number. You might need to leave that field blank and prepend it to your street address. So if you're in unit 123 at 555 Main St, you might need to enter "123-555 Main St" and leave unit number blank. Just do it exactly as it is on your credit card statement.