topic Re: Invoices in Get Support

Invoices

farmerboy — Tue, 04 Jan 2022 10:18:35 GMT

I sent this request on Thursday and apparently did not answer the email soon enough. I will try to be more prompt in addressing this next time. As I still have the same problem, the question I need addressed is: I need a copy of invoices for income tax purposes. When I go into my account, I can view my transaction history but the amount shown does not match what is being charged to my credit card i.e. October 11 on my credit card statement it shows charges of $53.28 but this is not showing on the transaction history for a payment.

Re: Invoices

LeePublic — Sat, 30 Oct 2021 22:23:25 GMT

You can contact a CSAgent from the link below:

https://www.publicmobile.ca/en/sk/send-us

Re: Invoices

Anonymous — Sat, 30 Oct 2021 22:26:09 GMT

@farmerboy : Because all the numbers in the self-serve are shown before tax.

The payment method collects the tax ie. registered payment card, voucher at POS, instant top-up at POS.

So no, the payment history won't do you much good. It's been a long-standing suggestion/request but this place doesn't move very quickly on these sorts of things.

Re: Invoices

benfatto — Sat, 30 Oct 2021 22:29:31 GMT

@farmerboy Your credit card and the charges showing in your account will never match; your credit card includes taxes, the account does not.

Unfortunately, you need assistance from the CSAs' Team. To get a ticket

click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in the bot. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you connect with them you will need:

First name, Last name
Full address
PM phone number & Account #
Email address
Requested Month / Period
Amount paid

Takes up to 30 days, and they will send a pdf to your e-mail. Here's an example of what you will receive.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048/highlight/true#M40826

Re: Invoices

CountyDownIeUk — Sun, 31 Oct 2021 04:36:23 GMT

@Anonymous wrote:
@farmerboy : Because all the numbers in the self-serve are shown before tax.
The payment method collects the tax ie. registered payment card, voucher at POS, instant top-up at POS.
So no, the payment history won't do you much good. It's been a long-standing suggestion/request but this place doesn't move very quickly on these sorts of things.

There is logic to NOT show taxes in transactions. You just have to get used to it. But as said there are taxes shown on every type of payment other than auto-pay. And a manual top up even shows taxes.

Look at your Telus bill all in non taxed dollars then each sub total in a different summary shows taxes owed.

Re: Invoices

computergeek541 — Sun, 31 Oct 2021 16:30:55 GMT

Re: Invoices

softech — Sun, 31 Oct 2021 16:46:58 GMT

that's a 12 hours reminder? ?? or an end of thread summary?