topic Re: Made payment but account is still suspended in Get Support

Made payment but account is still suspended

Silenseking — Wed, 05 Jan 2022 07:07:53 GMT

Hi made a payment and apears on Public mobile portal but when trying to make phone call keeps telling me that my phone is not active.

Can you active my phone Please ?

Re: Made payment but account is still suspended

xCameron94x — Thu, 25 May 2017 10:49:33 GMT

Have you tried restarting your phone? If this didnt work, than you'll need to contact a mod

@Shazia_K

Send a private message with all of your relvant account info (Name, Phone number and account number) And hopefully your service will be up and running soon! I believe support starts around 9am EST

Re: Made payment but account is still suspended

Silenseking — Thu, 25 May 2017 10:55:33 GMT

Yes,

I rebooted my phone 4 times and still says the same thing.

I will send her a private message.

Thanks

Re: Made payment but account is still suspended

TheOldVR — Thu, 25 May 2017 13:15:35 GMT

Hang in there for a bit longer, one of the MODs will be here soon to help out...

Hope ur back up and running soon!

Re: Made payment but account is still suspended

Shazia_K — Thu, 25 May 2017 13:42:02 GMT

Hello @Silenseking,

I'm sorry to hear about this,

Can you please reboot your phone? everything should be all good to go now.

Thanks,

Shazia

Re: Made payment but account is still suspended

Silenseking — Thu, 25 May 2017 13:43:10 GMT

Thank you so much for your quick response

Have a good day

Re: Made payment but account is still suspended

Tribroian — Mon, 04 Apr 2022 19:36:38 GMT

I changed reduced my plan, the amount is not reflecting on public mobile site, but is out of my account. It still shows inactive, and I have turned my phone off then on. Same thing. What now?