topic Re: Account deactivate in Get Support

Account deactivate

Legoboy666 — Wed, 05 Jan 2022 07:07:34 GMT

Hi. My girlfriend account has been deactivate. She's on autopay and I think she's been have credit card problems. The card is all good now, but she dosent remember the email or account number attached too her phone so she can't log in. Solution?

Re: Account deactivate

ShawnC13 — Wed, 24 May 2017 05:03:56 GMT

@Legoboy666, sorry to hear that your girlfriend is having issues. This seems like an issue only a MOD can help with.

Here is the link for Contacting our Community Moderators. When you click on the link a new page will open up and you will see a list of Community Moderators. Choose one name *they will all have access to the message* and then click send message with as much information listed below.

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Make sure you have your notifications for private messages turned on and you can do that here.

With her not knowing what email she has used the Mods should be able to straighten that out as well but you will have to pay attention to the envelope in the top right of the screen for incoming private messages for any responses from the mods.

Re: Account deactivate

Legoboy666 — Wed, 24 May 2017 05:12:47 GMT

Thanks @ShawnC13

Re: Account deactivate

Luddite — Wed, 24 May 2017 12:46:51 GMT

@Legoboy666 When was the date she last made a payment? If it was more than 4 months ago on a 30 day plan her account and phone number have been deleted. In that case, you will need to order a SIM card and activate a new account.