topic Re: Activation error in Get Support

Activation error

Tallguy11 — Wed, 05 Jan 2022 07:07:05 GMT

So I filled out the fourm entered the number I was porting from freedom mobile along with all the info required.. Entered my payment info.. Submitted it and got an error saying to email support.. Now I'm connected to public mobile but can't call or use mobile data

Re: Activation error

mimmo — Sun, 21 May 2017 18:46:18 GMT

You need to private message a moderator. With all the relevant info about your account. Phone number sim number email Address etc.

Re: Activation error

Samianauman — Sun, 21 May 2017 18:47:33 GMT

If you just ported its take time are you able to make calls text data but not able to receive it ? If yes then wait 1 hour or so should get fixed automatically

Re: Activation error

Tallguy11 — Sun, 21 May 2017 18:48:39 GMT

No I can't make or receive calls or txts

Re: Activation error

Samianauman — Sun, 21 May 2017 18:50:00 GMT

Then send a msg to mod here's how
Contact mod looks like a system glitch thry can help u by setting up manually
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
Freedom account number
Freedom pin code
Freedom phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address
Thanks

Re: Activation error

Tallguy11 — Sun, 21 May 2017 18:49:26 GMT

How do you message a mod?

Re: Activation error

Samianauman — Sun, 21 May 2017 18:51:17 GMT

@Tallguy11
Check my other post I have send full details

Re: Activation error

Mana — Sun, 21 May 2017 18:56:18 GMT

@MarieHelene_L, can you please help out @Tallguy11

Thank you.

Re: Activation error

Tallguy11 — Sun, 21 May 2017 18:59:57 GMT

I'm sending a pm to mod

Re: Activation error

Samianauman — Sun, 21 May 2017 19:02:09 GMT

When they reply back you will receive a email notification also check your private inbox by going to main page of community forum and click on envelope logo thx