topic US roaming in Get Support

US roaming

AlexPose — Wed, 05 Jan 2022 07:06:56 GMT

Hi everyone!

I’ve purchased the 10 day talk, text, data US roaming add on today.

Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.

Do I have to "activate" my add on purchase or anything?

Thanks!

Re: US roaming

RobertQc — Thu, 11 Oct 2018 16:23:34 GMT

@AlexPose wrote:
Hi everyone!
I’ve purchased the 10 day talk, text, data US roaming add on today.
Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.
Do I have to "activate" my add on purchase or anything?
Thanks!

US roaming automatically is activated the minute you purchase it the clock starts ticking

Just make sure to enable "roaming data" on your phone

Re: US roaming

ShawnC13 — Thu, 11 Oct 2018 16:24:29 GMT

@AlexPose wrote:
Hi everyone!
I’ve purchased the 10 day talk, text, data US roaming add on today.
Can I literally just use my phone in the US like normal this weekend? I've never used roaming before.
Do I have to "activate" my add on purchase or anything?
Thanks!

The addon becomes active once you have purchased it, so yes you can use it this weekend. One thing to note is that the addon purchase process is a two step process so I would make sure you see the addon in your addon section of account overview. If it isn't listed there check your Available funds as that is where your "first purchase" went and then you just need to go in and "purchase" the addon again.

If you have an issue while in the states make sure that you have Roaming turned on and that you are on AT&T or T~Mobile network

Re: US roaming

stonechucker — Fri, 12 Oct 2018 02:04:27 GMT

Just ensure the add on is listed in Self Serve, as it’s a 2 step process to purchase aidons.

Re: US roaming

srlawren — Fri, 12 Oct 2018 04:00:11 GMT

@AlexPose the whole process including verifying the add-ons have been added to your account can be found here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572