topic Re: Strange voices in Get Support

Strange voices

Spudster — Tue, 04 Jan 2022 10:18:23 GMT

Over the past several hours, when I go to use my mobile, there's a strange voice on the other end BEFORE I do anything.

I ask who it is, and they don't reply. There is no apparent call in progress and call history doesn't display anything?

It's almost as though they're listening.

It's rather unusual.

Any explanations?

Re: Strange voices

hTideGnow — Sun, 31 Oct 2021 19:09:20 GMT

Halloween?

you heard the voice after you press dial? and what was it saying?

Re: Strange voices

Spudster — Sun, 31 Oct 2021 19:13:43 GMT

Voice was there before I did anything.

It was not discernable what was being said - almost muffled.

Re: Strange voices

softech — Sun, 31 Oct 2021 19:15:45 GMT

@Spudster wrote:
Over the past several hours, when I go to use my mobile, there's a strange voice on the other end BEFORE I do anything.

I ask who it is, and they don't reply. There is no apparent call in progress and call history doesn't display anything?

It's almost as though they're listening.

It's rather unusual.

Any explanations?

What is "BEORE I do anything"

did you try the usual troubleshooting steps?

Reboot your phone, put your SIM on another phone.. or put another SIM on your phone? let us know how it turns out

Re: Strange voices

hairbag1 — Sun, 31 Oct 2021 19:32:10 GMT

@Spudster...were they speaking English or ?

edit; can you smell anything that sorta smells like skunk ? 🤣

Re: Strange voices

Spudster — Sun, 31 Oct 2021 19:40:51 GMT

@softech

Like before i make a call... before I even start dialing.

No other phone or SIM to try.

Re: Strange voices

softech — Sun, 31 Oct 2021 19:43:19 GMT

@Spudster What kind of phone do you have/

first reboot the phone.. see if it ok.

if issue persists.. and if you don't mind trying to do some work and to be safe, try reset your phone. After reset , do NOT restore the previous backup from cloud. Try to manually setup the phone yourself (you don't want to restore old backup just in case it's not "clean")

Re: Strange voices

Anonymous — Sun, 31 Oct 2021 19:45:51 GMT

@Spudster

that scam hacker to your device,

and you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if it happened some other day need to report to Contact Customer Support Agent by CS_Agent,

Re: Strange voices

softech — Sun, 31 Oct 2021 19:47:55 GMT

@Anonymous I doubt CS Agent will be able to help. OP heard the "noise" before before calling. Sound to me it's a device issue and not network.

Re: Strange voices

Anonymous — Sun, 31 Oct 2021 19:55:39 GMT

@softech wrote:
@Anonymous I doubt CS Agent will be able to help. OP heard the "noise" before before calling. Sound to me it's a device issue and not network.

@softech

i agree with you, but if that scam hacker getting in device maybe the CSA, need to check it out the account and network, and the OP has to check the device to run antivirus,

Re: Strange voices

Spudster — Sun, 31 Oct 2021 19:58:47 GMT

I've rebooted the device.

This is kinda freaky.

@Anonymous do you think Halloween pranksters are on the loose?

Re: Strange voices

softech — Sun, 31 Oct 2021 21:02:33 GMT

@Spudster wrote:

@Anonymous do you think Halloween pranksters are on the loose?

I would say a bit early. It's ony 4pm EST and 1PM PST.. I thought the "ghost" are still sleeping now

so, phone reboot as I suggested works?

Re: Strange voices

t_p — Sun, 31 Oct 2021 20:44:07 GMT

@Spudster wrote:
Over the past several hours, when I go to use my mobile, there's a strange voice on the other end BEFORE I do anything.

I ask who it is, and they don't reply. There is no apparent call in progress and call history doesn't display anything?

It's almost as though they're listening.

It's rather unusual.

Any explanations?

@Spudster

Gremlins set up shop in your phone?

Put it in the microwave and...nuke it!👾

Seriously though, it could be crosstalk, caused by Co-channel interference or Electromagnetic interference.

There you have the big words. Read them up. 😀

Re: Strange voices

darlicious — Sun, 31 Oct 2021 21:45:16 GMT

@Spudster

Sounds like you were just picking up interference similar to how you could occasionally listen to your neighbour's conversation on your portable handset for your landline. And I remember having a partyline back in the '70's for a few months until bell upgraded the line.

Re: Strange voices

softech — Sun, 31 Oct 2021 21:49:02 GMT

..but it is weird.. OP didn't even make the call yet Usually cell won't pick up interference when it is not making calls..

I guess Halloween night comes early

Re: Strange voices

Nezgar — Tue, 02 Nov 2021 01:23:19 GMT

Maybe you have the media volume down low and you left a web page ad, streaming music, radio or podcast app running quietly in the background.

PS: @softech still PDT / EDT for another week, contrary to what a Bell customer may tell you today. 😉

Re: Strange voices

darlicious — Wed, 03 Nov 2021 00:07:56 GMT

@Spudster

Aha! Mystery solved! Lol....are you feeling a little 😀?

Re: Strange voices

Ahsat — Wed, 03 Nov 2021 22:52:33 GMT

My friend had this happen just 10 minutes ago. Each time he called 611, weird connection with voices. Once it cut straight to a man clearly speaking and giving his credit card number.

Very sketchy

Re: Strange voices

Nezgar — Wed, 03 Nov 2021 23:01:44 GMT

I just tested calling 611 from my PM phone, and strangely enough all I got was a silence after the call connected. Another dozen tests of so seems about 1/4 of the calls result in dead air.

Called 855 4PUBLIC from a landline and got the regular voice & menu right away for all 6 or so times....

Though @Ahsat this issue is completely different than that of the OP - this just sounds like an intermittend problem with 611 after the call connected. The OP's issue was about sounds with NO call connected...

Re: Strange voices

softech — Wed, 03 Nov 2021 23:26:22 GMT

@Nezgar wrote:

Called 855 4PUBLIC from a landline and got the regular voice & menu right away for all 6 or so times....

Call 1-855-4Public couple times.. the first time was dead air.. then 4 times after were all good