topic Re: I posted from Bell. I cannot receive calls in Get Support

I posted from Bell. I cannot receive calls

RichardKCLing — Wed, 05 Jan 2022 07:06:36 GMT

Text and data ok

Re: I posted from Bell. I cannot receive calls

SD08 — Sat, 20 May 2017 01:29:33 GMT

Porting a number can take up to a couple of hours to complete. If you still can't receive calls after that, then you should send a private message to a moderator for help with this. How to contact moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Reboot your phone before you check to see if it's working.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 05:39:19 GMT

Typo. I mean ported.

Re: I posted from Bell. I cannot receive calls

Mana — Sat, 20 May 2017 06:43:45 GMT

@RichardKCLing If you have already tried removing the SIM card , putting it back in and power cycling the phone and if it still doesn't work, then please send a private message to a mod in the morning using the method list in @SD08 post.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 12:31:48 GMT

Thank you. It still doesn't work. 😞 It's been overnight now.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 12:33:21 GMT

Hello. Thank you. I have just done that. And put it back in my old phone (S7 - I now have a S8). It still doesn't work. I think I am still receiving texts to my old SIM.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 12:35:38 GMT

Do I have to notify Bell? I wonder.

Re: I posted from Bell. I cannot receive calls

mimmo — Sat, 20 May 2017 12:50:52 GMT

Hi, It is time to get a mod involved. send a private message with the fillowing:

your old number

your old account name exatly as on bill

your sim number

your pm email address

@Shazia_K click this mods name then select private message.

in addition i woudl reference this thread in your message and also post private message sent in this thread

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 13:08:31 GMT

Thank you very much. I just did.

Hopefully it will work soon. Very frustrated. 😞

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 13:09:53 GMT

I mentioned this thread but not sure how to reference it. Would she be able to see by searching my name?

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 14:39:09 GMT

Hello all. What is usually the turn around time for mods to respond? I read they can access my account. Are they PM employees? Thank you.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 15:26:53 GMT

I've been reading the Community posts and it seems mods were swamp last November and took a week or more to respond. Kinda scary. I just called Bell, they told me that regardless of porting online there is still human intervention to properly port over. PM has not requested the porting of the number. Bell still owns it. I've put the SIM back to my other phone and called myself. It rang. Guess I'll have to carry two phones around until PM ports over. Bummer.

Re: I posted from Bell. I cannot receive calls

SD08 — Sat, 20 May 2017 16:03:48 GMT

@RichardKCLing

The moderators are PM employees. Only employees will have access to your account. The normal response time is usually within hours, if not less.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 16:08:41 GMT

Thank you Deputy Mayor. I am still trying to get the hang of it.

What are Oracles? Wise community members?

Are you are a caring denizen?

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 16:11:04 GMT

I guess the volume has subsided somewhat since the launch.

I like the PM business model. That's the secondary reason why I switched.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 16:13:46 GMT

That said, it's been 3 hours since they opened at 9 a.m.

Perhaps they arr short staff due to the long weekend.

Re: I posted from Bell. I cannot receive calls

SD08 — Sat, 20 May 2017 16:30:39 GMT

The Oracles are also PM customers, just like you and I, but they have been actively contributing in this community for a long time, and have been recognized for their contributions with the highest level of community rewards.
More about community rewards here: http://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/td-p/415

With the sole exception of Oracle, the various titles (e.g. citizen, mayor, town hero, neighbour, etc.) are mostly decorative and don't affect your community rewards. Rewards are based on various participation stats, and only PM knows the how they are evaluated.

As for your help request to the moderators...have you checked your community message inbox? The moderators prefer to communicate by private message. I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

Re: I posted from Bell. I cannot receive calls

RichardKCLing — Sat, 20 May 2017 16:38:48 GMT

Thank you for your continued support.

Simon_o completed the port.

I like to thank you personally for your continuous care. It's scary not having instantaneous voice acknowledgment I'm used to with Bell. Your presence and voice of reason help me lots. Thank you.

I intuit PM business model is very progressive before I jumped in. It's proven so. Thanks again.

Re: I posted from Bell. I cannot receive calls

SD08 — Sat, 20 May 2017 16:57:16 GMT

@RichardKCLing No problem. Welcome to Public Mobile and to the PM community. Glad to have you aboard.

Re: I posted from Bell. I cannot receive calls

srlawren — Mon, 22 May 2017 19:19:32 GMT

@RichardKCLing glad @Simon_O got you up and running! And @SD08, great support along the way!! One last note, Richard: the support model here does take a little getting used to but issues are relatively rare. I hope you enjoy the savings and the excellent network service as much as the rest of us do. Oh, and don't panic about the wait times from last fall. Those were definitely "extraordinary" circumstances. It was a perfect storm of an immensely popular promotional plan that brought in far more customers than I think was anticipated, which multiplied a mixture of human error (incorrect information entered on the porting request form is a very common issue like this) along with some nasty system errors, the majority of which have been addressed and shouldn't cause trouble in the future. More recently, things have returned much more to normal around here.