topic Re: NEW ACCOUNT in Get Support

NEW ACCOUNT

thunder — Wed, 05 Jan 2022 07:06:18 GMT

i just signed up last night and i picked my plan and everything was great. until i tried to text. i had forgottewn to put the unlimitted texting on. so i went back and tried to add texting, but apparently i changed plans only have texting. no phone calls now. i put 80.00 on the phone. and now it wont let me change back because it says i have no money. how can i get my original plan back plus the texting .

Re: NEW ACCOUNT

xCameron94x — Fri, 19 May 2017 12:44:03 GMT

I'll tag a mod for you @CS_Agent. Seems a bit of an issue. You should send them a private message. Be sure to include your:

account number
Name & Phone number
SIM card #

I faced a similar issue that you had when first signing up, as texting wasnt included on my plan, even though It was supposed to be

Re: NEW ACCOUNT

will13am — Fri, 19 May 2017 12:55:39 GMT

@thunder, even though the moderator team has been tagged, you will still need to send them a private message with your account information to resolve this issue. I suggest doing this now instead of waiting for them to response to this thread. Refer to the following links for information on private messaging and how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: NEW ACCOUNT

CaNuCk07 — Fri, 19 May 2017 12:56:36 GMT

@thunder the reason it wanted to charge you $80 is because since this is prepaid, the system essentially thinks you are giving up what you had just paid for and want to choose a brand new plan.

But since the mods are amazing, they'll fix you up.

Re: NEW ACCOUNT

imm1304 — Fri, 19 May 2017 13:07:32 GMT

Hello @thunder!

Welcome to Public Mobile!

The mod hours just began at 9am EST. You have the opportunity to have this resolved fairly quickly. Do not attempt to change anything from your end and send a private message to the mods asap if you haven't already done so.

Re: NEW ACCOUNT

mimmo — Fri, 19 May 2017 13:23:39 GMT

At the moment I woudl not use the modertor_team tag and simply message any one of the moderators directly

this was mentioned wednesday:

in the forum "I'm really sorry we are having some issues with the new community moderator account but our team members are already aware and this should be resolved shortly. "

Re: NEW ACCOUNT

mimmo — Fri, 19 May 2017 13:25:20 GMT

double posted the above sorry

Re: NEW ACCOUNT

thunder — Fri, 19 May 2017 14:17:29 GMT

how do i pm a mod. i see no pm box :0/

Re: NEW ACCOUNT

CaNuCk07 — Fri, 19 May 2017 14:21:59 GMT

@thunder click on the tag below, and send private message.

@CS_Agent

This link will also help.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452