topic Re: Troubles with my account in Get Support

Troubles with my account

Sherry87 — Wed, 05 Jan 2022 07:06:02 GMT

Is any body having troubles with selfserve or having troubles with trying to get my account to load cause I'm having troubles it keep saying this page don't work selfserve.public mobile.ca didn't send data err_empty_response.

Re: Troubles with my account

xCameron94x — Thu, 18 May 2017 10:37:25 GMT

I tried quickly, got the same error. It could be down for maintence

Re: Troubles with my account

Johnnywu — Thu, 18 May 2017 10:40:31 GMT

It has been like this since last night.

Re: Troubles with my account

Sherry87 — Thu, 18 May 2017 10:48:17 GMT

Hmmm really last I heard they had bugs they trying fix the issue I hope they get fixed soon

Re: Troubles with my account

Sherry87 — Thu, 18 May 2017 10:47:29 GMT

Maybe put they normally have it up saying it down for maintance who knows

Re: Troubles with my account

will13am — Thu, 18 May 2017 12:01:45 GMT

Another unplanned outage, this is not good. The last crash was not that long ago. So, these planned maintenance outages are not doing much for stability.

Re: Troubles with my account

JUNA1D5HAH — Thu, 18 May 2017 16:21:14 GMT

Where is the solution?!?

Re: Troubles with my account

Sherry87 — Thu, 18 May 2017 16:24:25 GMT

No that what I thou happened not good

Re: Troubles with my account

NemesisHunter — Thu, 18 May 2017 16:33:26 GMT

I was in the middle of porting my number from Rogers when the self-serve page came down last night.

Left it to this morning, and all seems to be up and running now.

I was worried it would bust up my port but it went through.

As I recall, PM notifies its users of any planned maintenance/shutdown periods, but last night was not foreseen. Hope this isn't too frequent.

Re: Troubles with my account

Sherry87 — Thu, 18 May 2017 16:51:47 GMT

I agree hope not they been a lot of maintenance lately