topic Re: Creating New Account Problems in Get Support

Creating New Account Problems

arvsturrrrr — Wed, 05 Jan 2022 07:05:50 GMT

Hello, I'm having problems making a new account.

As I follow the "New Account" tab, it asks me for my phone number which prompts me

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

It then opens a new window and asks for an email verification which I get

"Sorry, we’re unable to verify your email address."

I'm a new customer hoping to port out from Fido into PM.

Thanks!

KMG — Tue, 09 Oct 2018 20:41:37 GMT

So you are still a Fido customer? I don't think you can create a PM selfserve account until you have activated a PM line.

The phone number that it is asking for is a PM phone number, not your existing phone number.

Luddite — Tue, 09 Oct 2018 20:41:36 GMT

@KMG wrote:
So you are still a Fido customer? I don't think you can create a PM selfserve account until you have activated a PM line.

Correct.

arvsturrrrr — Tue, 09 Oct 2018 20:43:00 GMT

Okay Thanks