topic Re: Credit card Verification error in Get Support

Credit card Verification error

Juliilin — Wed, 05 Jan 2022 07:05:42 GMT

This is my third tine renewing my plan with autopay but my credit card expired so I replaced it with my new card but this message with pops up everytime

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

I've still several times and it still doesn't work. So now I don't have a credit card on file.

Re: Credit card Verification error

ShawnC13 — Tue, 16 May 2017 18:31:52 GMT

@Juliilin, sorry to hear of the problems you are experiencing. I would private message a moderator and they will be able to get this straightened out for you. Here is where you can find out how to message them

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Credit card Verification error

SD08 — Tue, 16 May 2017 19:03:19 GMT

When the billing system rejects your credit card, sometimes using the following tips works:
-clear your browser cache
-use private/incognito browsing mode
-use a different browser
-use a different credit card
-try again later

Note: If doing a top-up, be sure to check your credit card account after each attempt to avoid multiple charges.

If none of those work, you could also buy Public Mobile payment vouchers at various retailers and use these to top-up your account. Check here for locations: https://publicmobile.ca/en/on/how-to-pay As that list may not be updated, it's best to contact the retailer to confirm what they have before you visit them.

Re: Credit card Verification error

will13am — Wed, 17 May 2017 00:18:39 GMT

Sometimes adding a credit card can be quite the frustration. If at all possible, I would go the route of trying a different card and then slowly over time, try doing a card substitution. This thing about clearing cache, using different browser, different computer never worked for me the one time I encountered the credit card bug. Using a different card worked on the first try. It took over a week of trying daily to switch back to the credit card I wanted to use before it finally worked. I did not have to do anything special on finally getting it to work, just tried enough times.

Re: Credit card Verification error

Acekiller — Wed, 17 May 2017 18:07:46 GMT

Are you using an Amex by any chance? heard there were issues with those cards.