topic How long do I have to wait once I change plans for it to work? in Get Support

How long do I have to wait once I change plans for it to work?

Syndicate604 — Wed, 05 Jan 2022 07:05:34 GMT

I have autopay on and my Card was out of funds, I fixed it, charged $40, used that to change plans and it took all the money and says my plan is active. 10 mins later and I still cannot make calls.... How long does it take 30 60 90 more minutes?

Re: How long do I have to wait once I change plans for it to work?

popping — Tue, 09 Oct 2018 19:47:20 GMT

@Syndicate604

It should be right away if your account status is active.

How much is available fund in your account?

Re: How long do I have to wait once I change plans for it to work?

NDesai — Tue, 09 Oct 2018 19:46:06 GMT

It should work instantly. Try rebooting your phone if you haven't already.

Re: How long do I have to wait once I change plans for it to work?

Syndicate604 — Tue, 09 Oct 2018 19:49:45 GMT

Account Status: Active

When I call *611 it says my next payment is Nov 8

Re: How long do I have to wait once I change plans for it to work?

Syndicate604 — Tue, 09 Oct 2018 19:50:27 GMT

Reboot phone - I cannot check voicemail - says I need a long distance plan and I don't have one

Re: How long do I have to wait once I change plans for it to work?

popping — Tue, 09 Oct 2018 19:57:46 GMT

@Syndicate604 wrote:
Account Status: Active
When I call *611 it says my next payment is Nov 8

Your plan change went through okay. This month has 31 days. Your next renewal date is Nov 8 is also correct. There may be account provisioning issue. Click the following link to send a private message to Community Moderators to ask for help.

Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How long do I have to wait once I change plans for it to work?

mimmo — Tue, 09 Oct 2018 20:12:17 GMT

@Syndicate604 you could try adding 1$ onto the account that might trick the system into activating. This was mentioned in a post the other day .not sure if it was your exact situation. But could be worth a try.

This was the thread I was referring to

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: How long do I have to wait once I change plans for it to work?

Syndicate604 — Tue, 09 Oct 2018 20:47:27 GMT

I had $4 in the account and now i have $40 makes no dif

Re: How long do I have to wait once I change plans for it to work?

Syndicate604 — Tue, 09 Oct 2018 20:54:51 GMT

Oct 9, 2018	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$36.00		$40.00
Oct 9, 2018	4.5 GB at 3G Speed/ 4.5 Go à la vitesse 3G		$30.00	$4.00
Oct 9, 2018	30-day plan/Forfait de 30 jours		$10.00	$34.00
Oct 8, 2018	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$40.00		$44.00
Oct 8, 2018	AutoPay Reward	$2.00		$4.00

Re: How long do I have to wait once I change plans for it to work?

NDesai — Wed, 10 Oct 2018 03:58:31 GMT

@Syndicate604 It looks like your plan did not activate even though you added $40. Some people have experienced this and got it to work by adding $1 to their accounts as @mimmo mentioned above. Try that and see if your plan activates. If not, you will need to send a private message to the Moderator_Team with your account info and they will fix it. However, there might be a delay as they are getting higher volume of inquiries.

Re: How long do I have to wait once I change plans for it to work?

stonechucker — Wed, 10 Oct 2018 08:44:44 GMT

I read the transactionsactions as paying twice.

If AutoPay is enabled, you should not do anything unless service is suspended on your device, and only contact moderators at that point.