topic Re: Rogers port in not working in Get Support

Rogers port in not working

amkyba7 — Wed, 05 Jan 2022 07:05:14 GMT

I just activated my PM and tried to port my number thru the activation. I can call out but can’t recieve any calls. I received a message saying I need to compleate the sim and activation form to provide my pin or password but there is no link to that option from public Mobile.ca

Re: Rogers port in not working

NDesai — Tue, 09 Oct 2018 03:02:06 GMT

@amkyba7 They removed that channel of support a long time ago and moved to the community based support only. I guess they forgot to remove/add that info in the text you received.

Is your Rogers sim still working? If yes, looks like your porting request did not go through due to an issue. You can try posting your number again by logging into your self-serve account. You only need to provide your number and the associated account number. Be sure to tick the authorized check box. If it doesn't work, your only option is to send a private message to the Moderator_Team with your account info and they will port your number from their end.

Re: Rogers port in not working

Anonymous — Tue, 09 Oct 2018 03:02:14 GMT

@amkyba7, did you activate yourself on-line? If so, there is no additional form to complete. It is just a leftover message...

As for the port problem, If you can dial/text out, but cannot receive, the port is definitely not complete. How long has it been since the activation/port? Does your Rogers SIM still work? Can you receive calls with that SIM? When that SIM stops working, it usually indicates that the port is complete. One other thing to do is to restart your phone with the PM SIM in it (if you have'nt already done so). If it has been more than a couple of hours since porting, your port is stuck and will need human intervention to fix. If that's the case, you need to send a private message to the moderator team and ask them to look into it. Could be a couple of days until they respond.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Rogers port in not working

MoreYummy — Tue, 09 Oct 2018 03:31:19 GMT

Just wondering when did you port it over, it might take some hours to have it complete.

If all service are working except receiving call to your old phone number, then its port waiting to be ported or failed.

Wait for sometime for it finish, if after some hours, it probably failed port. only public mobile employee can fix it, which is message to @CS_Agent

Re: Rogers port in not working

Jarvar — Tue, 09 Oct 2018 12:03:47 GMT

Welcome to Public Mobile @amkyba7

I recommend following what everyone else said. Had this happen to me to. Go ahead and contact the moderator team to get this issue resolved. Seems like there have been a few others on this forum who have had this issue lately as well with the failed or incomplete port.

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