topic Re: Plan randomly changed in Get Support

Plan randomly changed

fasteddy97 — Wed, 05 Jan 2022 07:05:09 GMT

I just got back from the USA and my 30 dollar plan has been switched randomly from 1g of data to 500mg. Need some help getting my old plan back. Only went to the USA for 4 days. I did have the 10 day USA add on

Re: Plan randomly changed

will13am — Tue, 09 Oct 2018 01:20:48 GMT

@fasteddy97, are you certain the plan randomly changed? This is the first time I have seen this behavior reported. Please post a screen cap of the plan details and the overview and the community can help assess the situation. Please white out personal information in your post.

Re: Plan randomly changed

krazykiwi — Tue, 09 Oct 2018 01:26:35 GMT

@fasteddy97 wrote:
I just got back from the USA and my 30 dollar plan has been switched randomly from 1g of data to 500mg. Need some help getting my old plan back. Only went to the USA for 4 days. I did have the 10 day USA add on

A screenshot of your payment history may help as well. select a time period before your last plan renewal before going to the U.S..

Re: Plan randomly changed

Gonzo — Tue, 09 Oct 2018 01:39:11 GMT

Is there any chance you were on a promo plan that is no longer available? The $30 plan I use only offers 500 mb.

Re: Plan randomly changed

stonechucker — Tue, 09 Oct 2018 01:43:56 GMT

@Gonzo, plan selections should not change at all. They do not change if a promo is no longer offered. They should only change when the subscriber changes it themself.

Even If Public Mobile were to advise of a change in price, or plan content change, the subscriber would get a minimum notice period of 30 days.

Re: Plan randomly changed

fasteddy97 — Tue, 09 Oct 2018 01:44:24 GMT

Got it figured out. I was looking at my sister's account not mine😂😂😂

Re: Plan randomly changed

Gonzo — Tue, 09 Oct 2018 01:47:10 GMT

@stonechucker wrote:
@Gonzo, plan selections should not change at all. They do not change if a promo is no longer offered. They should only change when the subscriber changes it themself.

Even If Public Mobile were to advise of a change in price, or plan content change, the subscriber would get a minimum notice period of 30 days.

Thanks for pointing that out, @stonechucker, good to know!