Re: Introducing "Customer Support Agent"

janet_christie5 — Tue, 04 Jan 2022 10:18:11 GMT

I need to speak to someone on phone

Re: Introducing "Customer Support Agent"

softech — Mon, 01 Nov 2021 12:46:07 GMT

@janet_christie5 PM Support is all online. You can contact PM via opening a ticket. Or if you don't mind, let us know what your issue is and maybe we can assist. If it is device related, how to use the service, people in this Community can probably assist your issue faster than Customer Support 🙂

Here are the ways to open a proper ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

topic Re: Introducing "Customer Support Agent" in Get Support

Re: Introducing "Customer Support Agent"

Re: Introducing "Customer Support Agent"