topic Re: Sim wont work in Get Support

Sim wont work

Carinababina — Wed, 05 Jan 2022 07:05:01 GMT

I started my account yesterday.

I got an email saying welcome to Public mobile etc. and log in here.

I cannot log into my account and my sim wont work

any ideas?

Re: Sim wont work

Gonzo — Mon, 08 Oct 2018 20:18:09 GMT

Did you try your SIM in a different phone? Did you get the PIN confirmation text?

I might be stating the obvious, but wanted to note that the logins for this community vs. your PM account are two different things.

Re: Sim wont work

will13am — Mon, 08 Oct 2018 20:18:43 GMT

@Carinababina, unfortunately you are going to need to contact the moderator team to get support. Their turnaround time is at least 48 hours. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Sim wont work

Carinababina — Mon, 08 Oct 2018 20:23:50 GMT

ok thanks.