topic Re: Moved carriers and my phone was automatically cancelled in Get Support

Moved carriers and my phone was automatically cancelled

Bdevillena — Wed, 05 Jan 2022 07:04:45 GMT

Hello,

I have problems trying to Port a number over.

My account was cancelled and I am unable to reactivate.

Is there a way to activate my account?

I am currently on hold withb the other service provider.

Cheers,

Ben

Re: Moved carriers and my phone was automatically cancelled

Bdevillena — Mon, 08 Oct 2018 14:56:27 GMT

@CS_Agent

Re: Moved carriers and my phone was automatically cancelled

A328 — Mon, 08 Oct 2018 15:00:08 GMT

You can reactivate you r account by funding it. Alternatively get new SIM card, registered a new account with plan. Once plan is activated and working use the change number and port your number.

Re: Moved carriers and my phone was automatically cancelled

stonechucker — Mon, 08 Oct 2018 17:11:44 GMT

Was your plan active when you initiated the port? Only active plans can have a number ported out.

The instruction above is correct, pay to reactivate your account to move the phone number.

If the port caused the account to cancel, then the port has been performed correctly, and as a result the account is closed, and not accessible.

Re: Moved carriers and my phone was automatically cancelled

A328 — Mon, 08 Oct 2018 17:22:01 GMT

Yes. My plan was active with Fido. First I had chosen available number from PM. Once the account activated and worked fine I requested porting which actually took about one minute and no issue.