topic "Forgot Password" link never sends me an email with a reset link. in Get Support

"Forgot Password" link never sends me an email with a reset link.

szossy — Wed, 05 Jan 2022 07:04:27 GMT

note: i've added screenshots

I am a new customer..completed all the steps, but when i went to log in to my account for the first time, my password manager hadn't saved the correct password, so i pressed the "forgot password" link, then answered the security question correctly, getting the note that a link had been sent, but it never comes. i've checked spam, nothing there...not sure what to do!

Re: "Forgot Password" link never sends me an email with a reset link.

ShawnC13 — Mon, 08 Oct 2018 00:21:16 GMT

@szossy, yes it seems to be broken again you will need to message the mods for assistance. They are gone for the day and it is estimated at around 48 hours for a response. They are working tomorrow though

Re: "Forgot Password" link never sends me an email with a reset link.

popping — Mon, 08 Oct 2018 00:30:10 GMT

@szossy

Yes. It is not working. I just tried it. Good thing PM system let me use my current login password. It seems to me that PM system never received my password change request.

Just my guess - This morning system maintenance may have broken the change password function.

Send a private message to moderator for help if you have not done so.

Re: "Forgot Password" link never sends me an email with a reset link.

MoreYummy — Mon, 08 Oct 2018 04:12:18 GMT

Maybe you broke it, .. haha

Send message to @CS_Agent to have it reset for you.

Re: "Forgot Password" link never sends me an email with a reset link.

CS_Agent — Mon, 08 Oct 2018 14:17:05 GMT

Hi @szossy,

We've responded to your private message. Please check your inbox.

Cheers,

Syed

Re: "Forgot Password" link never sends me an email with a reset link.

popping — Mon, 08 Oct 2018 21:55:34 GMT

FYI... I tried the password reset function earlier today and did not received email right away. But I just received the reset password email after 3 hours. YMMV

Re: "Forgot Password" link never sends me an email with a reset link.

szossy — Mon, 08 Oct 2018 21:59:36 GMT

thanks!

a moderator reset me earlier.

Re: "Forgot Password" link never sends me an email with a reset link.

jlynn — Tue, 09 Oct 2018 08:12:57 GMT

Sent for a password reset and it ask me for my current password....if I knew it...I wouldn't be asking for a reset lol. I dont get it

Re: "Forgot Password" link never sends me an email with a reset link.

RobertQc — Tue, 09 Oct 2018 10:53:49 GMT

@jlynn wrote:
Sent for a password reset and it ask me for my current password....if I knew it...I wouldn't be asking for a reset lol. I dont get it

@jlynnThis is a bug, I have heard of it before. Clear your browsing cache / cookies / history or use the link provided in private browsing.

Re: "Forgot Password" link never sends me an email with a reset link.

popping — Tue, 09 Oct 2018 11:58:05 GMT

@jlynn wrote:
Sent for a password reset and it ask me for my current password....if I knew it...I wouldn't be asking for a reset lol. I dont get it

Are you using the login screen "Forget your password?' link?