https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284410#M135521 <P>Thank you!</P> Mon, 08 Oct 2018 03:30:59 GMT siveoneill 2018-10-08T03:30:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284347#M135519 <P>I added $28 of a data and voice add-on for 10 days, for a weekend trip to the States. I thought I had added it and it would activate when I got to the US but when I got here I didn’t have any internet or voice access. My account shows that I have $28 of “available funds” and I was charged the $28, but don’t have the plan.</P><P>&nbsp;</P><P>anyone know what happened? And how I can get a refund for the $28 that did nothing in the end?</P> Wed, 05 Jan 2022 07:04:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284347#M135519 siveoneill 2022-01-05T07:04:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284350#M135520 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/61774">@siveoneill</a></P><P>Buying add-on is a 2 steps process.&nbsp; The first step is adding money to your account.&nbsp; Your account has the $28 available fund.&nbsp; Now, you need to go back to use the same screen to activate your roaming add-on for the second step.</P> Sun, 07 Oct 2018 22:36:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284350#M135520 popping 2018-10-07T22:36:27Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284410#M135521 <P>Thank you!</P> Mon, 08 Oct 2018 03:30:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Tried-to-add-a-data-and-voice-add-on-for-US/m-p/284410#M135521 siveoneill 2018-10-08T03:30:59Z