topic Re: Survey or Scam? in Get Support

Survey or Scam?

MEU_21 — Wed, 05 Jan 2022 07:04:15 GMT

I just received this email and it looks like a scam. Can one of the mods confirm if this is a real survey? If it is a scam, perhaps there needs to be an announcement.

Public Mobile Survey <publicmobile@cicicresearch.com>

Today at 5:56 PM

Message body

Take our survey

Unsubscribe

Dear XXXXXX,

Thank you for staying with us! On behalf of Public Mobile, CICIC is conducting a survey to better understand your experience with Public Mobile. Please share your feedback to help us understand what you like and what could be better. All responses are private, confidential and will only be used for the purposes of enhancing service.

Simply click on the link below to begin the survey:

http://web.cicic.net/wix/p4505152.aspx?r=15454&s=DHPEXQBQ&dnc=0&l=9

If your e-mail client does not support hypertext links, please select the survey address above, then copy and paste it into your browser's URL Window.

The survey will take approximately 3 - 5 minutes of your time to complete. Thank you for your input.

Your opinion counts!

All the best,

The Public Mobile Team

Re: Survey or Scam?

NDesai — Wed, 10 May 2017 22:44:04 GMT

Can @will13am chime in about this as he/she has done a couple of them?

Re: Survey or Scam?

will13am — Wed, 10 May 2017 23:50:36 GMT

I am very careful with emails that I receive. I did my usual due dilligence. There is a firm called CICIC research, 514 area code contact number, email info@cicicresearch.com. The email I received was from address "publicmobile@cicicresearch.com", check. The reply to email address was "support@cicicresearch.com", check. It was addressed to my gmail alias which I have only used to set up my Public Mobile accounts, check. The question included refererence to Orchard which Public Mobile does partner with, check. The questions about Public Mobile are consistent with the type of service that is offered, check. I would say that it is 100% authentic based on the aforementioned sniff tests. If this turns out to be a scam, I would feel pretty bad and give credit to the scammers for baiting me well.

Re: Survey or Scam?

Chaos_Scorpio — Thu, 11 May 2017 16:47:58 GMT

I got it once, did it. all PM related questions. nothing asking for personal info.

Re: Survey or Scam?

stonechucker — Thu, 11 May 2017 17:21:25 GMT

I've received two surveys from Public Mobile partners previously, and had no concern it wasn't a real survey. I do not recall the sending email, nor do I have copies of the invites any longer.

Re: Survey or Scam?

Nicholas255 — Thu, 11 May 2017 18:32:04 GMT

I never trust surveys sent by email. If you would like me to take part in a survey, please send it through our community forum

Re: Survey or Scam?

srlawren — Thu, 11 May 2017 19:05:08 GMT

@Nicholas255 skepticism is an excellent default when dealing with anything received via email, to be sure!

Re: Survey or Scam?

fgjpublicmobile — Fri, 16 Nov 2018 17:14:28 GMT

Just got one from https://web.cicicresearch.com.

With a big long parameter at the end... Probably unique to me.... it not more nefarious.

I didn't approve spam **bleep** in my mailbox!

Re: Survey or Scam?

fgjpublicmobile — Fri, 16 Nov 2018 17:18:51 GMT

That's such bull**bleep**!

Cross domain surveys should not be used from a business perspective.

I didn't approve you giving/selling my contact into to this marketing company!

Re: Survey or Scam?

srlawren — Fri, 16 Nov 2018 18:33:18 GMT

@fgjpublicmobile wrote:

I didn't approve you giving/selling my contact into to this marketing company!

@fgjpublicmobile actually, you did. By purchasing the service you agreed to the terms of service, and this is explicitly mentioned in the terms of service (https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf).

Specifically, and I quote: (bolding added by me for emphasis)

-----begin quote:

You agree to provide us with your current email address (and to inform us if that email address changes) so we can provide you with tools and services to manage your Public Mobile account, communicate with you about account-related items on a timely basis, provide news and offers from Public Mobile companies and its partners, and seek your views on Public Mobile's products and services. If you have any questions or concerns about PPublic Mobile's privacy practices, you may call 1-800-567-0000 or send an email to privacy@publicmobile.ca.

Why does Public Mobile collect my personal information? We collect your information to:

• Establish and maintain a commercial relationship with you and provide ongoing service;

• Understand your needs and preferences;

• Develop, enhance, market or provide products and services;

• Manage and develop our business and operations;

• Meet legal and regulatory requirements.

------End quote

Re: Survey or Scam?

CalgaryBen — Fri, 16 Nov 2018 18:51:10 GMT

I just got this survey today, and completed it.

The sense I got was that PM is trying to determine who remembers receiving an SMS about joining Koodo, whether or not I, as a consumer, made the leap, and whether it was an attractive enough offer. There were also questions (in my case) asking what they could do to make the Koodo offer more attractive/enticing, and also why I chose not to switch.

I still have an SMS from June 21 offering a 1GB plan at Koodo for $35, so I was able to respond to the survey accurately and honestly. Basically, the Koodo plan was more expensive than the PM plan I'm on without any benefit, since I have no interest in a phone/tab (love the concept of BYOP).

Seems to me Koodo (and PM?) are planning to up the ante when it comes to migration offers. Honesty, I'd be surprised if they could offer a deal to get me to make the leap! If PM continues to offer the current plans, I'd be fairly satisfied. I'm obviously open to better/cheaper as the competition heats up, but don't see any compelling reason to switch anytime soon...

Re: Survey or Scam?

stonechucker — Fri, 16 Nov 2018 20:06:14 GMT

Seems like I will be responding from home this weekend, as my office won't let me respond from work, on my lunch break).

Re: Survey or Scam?

CalgaryBen — Fri, 16 Nov 2018 20:24:14 GMT

@stonechucker wrote:
Seems like I will be responding from home this weekend, as my office won't let me respond from work, on my lunch break).

Or you could use data and respond from your phone! 😉 I did the full survey from my phone, but on my office's WiFi. Took maybe 3 minutes.

On another note, it does seem each recipient gets a unique link, as when I click on mine again (this time from a desktop), it says "You have already completed this survey. Thank you for your participation."