topic $50 3G 8Gb, data is not working, Iphone X in Get Support

$50 3G 8Gb, data is not working, Iphone X

mariafernanda — Wed, 05 Jan 2022 07:04:01 GMT

Tried:

Placing sim in multiple phones

reseting apn settings/ manually entering them, restarting phone

turn on/off LTE, restarted phone

turn on/off roaming, restarted phone

manually turned off auto cell network and selected PM network, restarted phone

turned automatic back on as well, then restarted

I have obviously restarted the phone as well,

Tried switching to a new sim card, restarted phone

Logged into account to confirm I have not used the 8GB already

Please Help

Re: $50 3G 8Gb, data is not working, Iphone X

hairbag1 — Sun, 07 Oct 2018 17:27:34 GMT

Has it been working up to now or is this a new acct ?

Re: $50 3G 8Gb, data is not working, Iphone X

mariafernanda — Sun, 07 Oct 2018 17:29:46 GMT

also checked for updates...

Re: $50 3G 8Gb, data is not working, Iphone X

mariafernanda — Sun, 07 Oct 2018 17:30:40 GMT

Got aprox. 3 weeks ago and data never worked, and upon checking the account it confirms no data has been used

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 17:31:24 GMT

@mariafernanda what are your Apn settings? Can you post a screenshot?

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 17:33:38 GMT

Also check out this thread

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/SOLVED-iPhone-5-Data-Not-Working/m-p/248459#M19439

And also who was your previous provider?

Re: $50 3G 8Gb, data is not working, Iphone X

mariafernanda — Sun, 07 Oct 2018 17:33:38 GMT

Apn: isp.mb.com (also tried sp.mb.com)

Username: (blank)

Password: (blank)

Reset Settings

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 17:38:49 GMT

Are all the needed parts filled in?

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

Re: $50 3G 8Gb, data is not working, Iphone X

mariafernanda — Sun, 07 Oct 2018 17:43:37 GMT

The ipone X is limited to manually adjusting the settings, it only displays

APN: isp.mb.com

Username: (blank)

Password: (blank)

Reset settings

there are no options to expand and further edit these settings

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 17:47:12 GMT

Did you follow instructions/solution in the iPhone 5 link I posted?

Re: $50 3G 8Gb, data is not working, Iphone X

mariafernanda — Sun, 07 Oct 2018 17:57:58 GMT

unable to run through most of those adjuctments as the options of the 5/6 do not correspond with the capabillities of setting adjustment the iphone X can do

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 18:00:41 GMT

@Luddite can you provide some help as you are an iPhone master?

Re: $50 3G 8Gb, data is not working, Iphone X

stonechucker — Sun, 07 Oct 2018 18:30:03 GMT

Check for a carrier update. I believe it’s somewhere in the settings app on the iPhone. Android user here, just trying to assist with my limited knowledge.

Re: $50 3G 8Gb, data is not working, Iphone X

mimmo — Sun, 07 Oct 2018 18:36:59 GMT

@mariafernandahere is a guide for the carrier update which is different from regular updates I believe

https://www.easeus.com/ios-tips/update-carrier-settings-on-iphone.html

Re: $50 3G 8Gb, data is not working, Iphone X

lat34hat34 — Sun, 07 Oct 2018 18:39:18 GMT

Is your SIM card officially activated? If not, you want to head over here and that should help.

You also need to configure your APN settings to be able to send pictures and navigate on internet if you haven't already.

Your "Mobile Data" also need to be activated. To change your APN settings:

1. Insert your Public Mobile SIM card into your unlocked iPhone.
2. Tap “Settings”
3. Tap “Cellular”
4. Tap “Cellular Data Network”
5. Change your APN values to match the table below:

I hope this helps!

Re: $50 3G 8Gb, data is not working, Iphone X

tbark — Sun, 07 Oct 2018 18:39:19 GMT

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

*I am happy to help, but I am not a MOD please do not include any personal info in a private message to me*

Re: $50 3G 8Gb, data is not working, Iphone X

SchizoTerry — Sun, 07 Oct 2018 19:06:10 GMT

You need to set up the APN (Access point name) for the data to work.

iPhone X APN Settings (Click Here)

Here's the apn settings below

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Tap save... then it should work.

Re: $50 3G 8Gb, data is not working, Iphone X

Luddite — Sun, 07 Oct 2018 19:06:12 GMT

@mariafernanda If the SIM does not work in another phone, your account needs to be reset by the moderators.

If it does work, sounds like your best course given everything you have tried is:

a) network reset, which will necessitate reinstalling wifi passwords

b) go to Settings > General >> About: if a carrier update is offered install it

c) full factory reset after doing a backup.

Re: $50 3G 8Gb, data is not working, Iphone X

Jarvar — Sun, 07 Oct 2018 19:12:48 GMT

@mariafernanda

Welcome to Public Mobile. If you have already tried the APN settings like many have suggested, then I would second what @tbark recommended in contacting the Public Mobile Moderator Team for assistance. That's a long time for you to not have your account working the way it should. I hope the moderators can solve your issue, could just be a simple thing that could be fixed on their end.