topic Re: Ported the wrong number in Get Support

Ported the wrong number

VE6CPU — Wed, 05 Jan 2022 07:03:44 GMT

Okay I admit it. I'm an idiot. When try to port my number I put in one digit wrong. Now my Public Mobile SIM has the wrong phone number on it and I can't get the web site to port the proper one. Is there anything I can do?

Re: Ported the wrong number

xCameron94x — Mon, 08 May 2017 20:28:01 GMT

Mondays...am i right? It happens to the best of us. Are you allowed to do a number change or are you bloked from doing that (like change the phone number to a temp number)

I'll tag a mod for you.

@Shazia_K what else can be done here?

Re: Ported the wrong number

Shazia_K — Mon, 08 May 2017 20:28:11 GMT

Hey @VE6CPU,

Oops, sorry to hear about this!

I will need to look into this for you, can you please send me your Public Mobile SIM card number along the right number you would like to port and also the account number with your old service provider.

Thanks,

Shazia

Re: Ported the wrong number

ShawnC13 — Mon, 08 May 2017 20:31:06 GMT

@VE6CPU, sorry to hear about this but I would think that the PORT would fail as with that number you wouldn't be authorized to port out that number but I am probably wrong. You will need to contact a mod by Private message. I will tag @Shazia_K, as well as I know she is around but in your message to her provide your SIM card number and the number you want ported and the one you did by mistake.

ETA: She already beat me to it.

Re: Ported the wrong number

Samianauman — Mon, 08 May 2017 21:03:08 GMT

Agreed with shawnc13
Port suppose to get failed since details doesn't match up with account numbers isn't when port its required account number and pin along number you porting since user made a mistake on number its should suppose to fail but since shazia involved hoping she will explain for all of us !!!!

Re: Ported the wrong number

Shazia_K — Mon, 08 May 2017 21:06:33 GMT

yes, you are right @Samianauman. The port does fail but it the porting attempts does stay on the account and we need to cancel and submit with the right info 🙂

Re: Ported the wrong number

Samianauman — Mon, 08 May 2017 21:55:03 GMT

Thanks for updating shazia and appreciate your rapid response

Re: Ported the wrong number

zhadj030 — Mon, 08 May 2017 21:51:36 GMT

Shazia thank you for the new info.

Also it has been a while since we had a member that is funny from his first post

Good luck OP

Re: Ported the wrong number

will13am — Mon, 08 May 2017 21:53:13 GMT

Look at that, the issue is self correcting. The port is stuck and so major fiasco averted.

Re: Ported the wrong number

VE6CPU — Tue, 09 May 2017 01:21:28 GMT

Thank you for the help. I've sent you my SIM and number to port. I think I typed it correctly this time!

Stephen