topic Re: Unable to retrieve password for self-serve account in Get Support

Unable to retrieve password for self-serve account

ttchuah — Wed, 05 Jan 2022 07:03:44 GMT

Hi there, when I use the "forgot my password" option for the online self-serve portal, I get the following message:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Ultimately I want to cancel my account. I've already ported my number over to Fido.

Please let me know how to cancel my account, and if self-serve access is necessary to do this.

Thanks for any help on this.

Thomas

Re: Unable to retrieve password for self-serve account

Dunkman — Sun, 07 Oct 2018 01:00:15 GMT

@ttchuah

The password reset function is not working presently. You will need to contact moderator to reset password, but it will take 1-2 days for moderators to respond.

If you ported out to Fido already, your Public Mobile account should automatically close. Sometimes, to be on the safe side, you could remove your autopay before porting out. But, usually porting out is just fine. Your public mobile account will automatically cancel and close.

Re: Unable to retrieve password for self-serve account

Luddite — Sun, 07 Oct 2018 01:00:50 GMT

@ttchuah wrote:
Hi there, when I use the "forgot my password" option for the online self-serve portal, I get the following message:
ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Ultimately I want to cancel my account. I've already ported my number over to Fido.

Please let me know how to cancel my account, and if self-serve access is necessary to do this.

Thanks for any help on this.

Thomas

Do nothing. Your account is cancelled automatically as soon as it transfers to Bell. If you're on autopay watch your credit card statement next month in case a charge from Public Mobile slips through.

Re: Unable to retrieve password for self-serve account

knapper — Sun, 07 Oct 2018 02:18:31 GMT

I ran into the problem yesterday and posted yesterday. PM’d the mods early today and have not heard anything as yet. Not sure what impact the Thanksgiving weekend has on staffing, but I have not seen many posts today, particularly from PM.

and it looks like there is maintenance starting at midnight...

Re: Unable to retrieve password for self-serve account

mikga — Sun, 07 Oct 2018 04:13:05 GMT

As what the other two people said - your public mobile account will automatically cancel and close.

Re: Unable to retrieve password for self-serve account

CS_Agent — Sun, 07 Oct 2018 17:51:21 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759