topic Re: Paid Friday May 5th. Still no service in Get Support

Paid Friday May 5th. Still no service

Tambo52 — Wed, 05 Jan 2022 07:03:40 GMT

Hello, my 3 month plan expired may 5th and I do not have auto pay set up. For personal reasons I only ordered a one month plan and paid for it mid day Friday. My account says it is active but I can not receive texts, send or receive phone calls or use data. Just wondering what the issue is and if I can get reimbursed for the days of missed service (by reimbursed I mran extend my service the amount of days I am missing)

Re: Paid Friday May 5th. Still no service

Samianauman — Mon, 08 May 2017 14:39:14 GMT

@Tambo52

Contact mod they will look after you

Contact mod dept they will help you with the process

In your private message to any moderator include whatever bits of the following info you have:

* PM account email address

* PM phone number

* Detailed explanation

* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address

Thanks

Re: Paid Friday May 5th. Still no service

ShawnC13 — Mon, 08 May 2017 14:41:16 GMT

@Tambo52, sorry to hear that you are having some issues. You will need to private message a moderator with your phone number and sim card number if you have it. You can find out how to do that here. I would also check to make sure that the money you paid is not just sitting in your available funds account.

Re: Paid Friday May 5th. Still no service

srlawren — Mon, 08 May 2017 15:15:53 GMT

@Tambo52 to clarify, when you sign into your self serve account it says your status is active? Have you tried rebooting (powering off and back on) your phone yet? If not, give that a quick try and see if it fixes the issue. If you still can't get service, as others have said, contact a moderator via private message for further assistance. You can find two links at the bottom of this reply to help you with the process.

Re: Paid Friday May 5th. Still no service

Tambo52 — Mon, 08 May 2017 15:18:35 GMT

yes the status says active and I have restarted my phone 20+ times since Friday including twice within the past hour. I have contacted moderators

Re: Paid Friday May 5th. Still no service

Shazia_K — Mon, 08 May 2017 15:19:09 GMT

Hey @Tambo52,

Thank you for reaching out to the community!

The plan is now active, can you please reboot your phone?

Thanks,

Shazia

Re: Paid Friday May 5th. Still no service

Samianauman — Mon, 08 May 2017 15:21:34 GMT

That's what you called lightning speed shazia

Re: Paid Friday May 5th. Still no service

srlawren — Mon, 08 May 2017 15:23:23 GMT

@Tambo52 sounds like you are now up and running thanks to Shazia. If you included info about already restarting in your original post, then I apologize for missing it. If you didn't, please try to include info like that in future requests as it helps us narrow down the issue quicker. Just a suggestion. 🙂

Re: Paid Friday May 5th. Still no service

Tambo52 — Mon, 08 May 2017 15:23:36 GMT

@Shazia_K it is up and running thank you! Just wondering if It will be extended the 3 days I missed since the payment on friday

Re: Paid Friday May 5th. Still no service

Shazia_K — Mon, 08 May 2017 15:27:50 GMT

@Tambo52,

Don't worry, today is the first day of your cycle 🙂

Thanks,

Shazia

Re: Paid Friday May 5th. Still no service

ShawnC13 — Mon, 08 May 2017 15:29:13 GMT

Thanks Shazia for getting this member back up and running!!

Re: Paid Friday May 5th. Still no service

jt17g — Mon, 08 May 2017 19:05:17 GMT

Try to restard or reinstall the sim . It works for me but I dont know it's a sim problem or my phone