topic Transfer Number to Public Mobile in Get Support

Transfer Number to Public Mobile

NewZQ — Wed, 05 Jan 2022 07:03:31 GMT

So I completed everything on the page

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/

And when I clicked on the button Submit it loaded for one minute and after that the loading gif dissapeard and I didn't saw any message like the form is submited it just stayed like that. So is it submitted ?

P.S.

When i try again on phone number change page to enter my number or any other number this time it says :

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

Re: Transfer Number to Public Mobile

mimmo — Sat, 06 Oct 2018 16:56:50 GMT

when you dial out what number appears?

when someone call you what sim does it go to? transfers can take a couple hours. if after a couple hours the pm sim is not receiving calls then you will need to contact the mods.

Re: Transfer Number to Public Mobile

NewZQ — Sat, 06 Oct 2018 17:02:34 GMT

I just completed the form 10 minutes ago. I wanted to know if when you port in a number you are supposed to get a message on the page that the request was sent. Because it just loaded and nothing happened.

Edit : Oh yes when I use my public mobile to call someone else, It says my new number.

Re: Transfer Number to Public Mobile

mimmo — Sat, 06 Oct 2018 17:06:09 GMT

@NewZQ the important part is receiving calls. That can take a couple hours. If longer then the port did not complete and you need mods to get involved.

Re: Transfer Number to Public Mobile

NewZQ — Sat, 06 Oct 2018 17:10:57 GMT

How long I should wait to complete the landline ? 5 bussines days ?

Re: Transfer Number to Public Mobile

mimmo — Sat, 06 Oct 2018 17:15:24 GMT

Yes sorry didn't realize it was a land line. I think 3 days 5 at most. But someone else with a better memory will be able to tell say with more certainty.

Re: Transfer Number to Public Mobile

Luddite — Sat, 06 Oct 2018 18:57:13 GMT

@NewZQ wrote:
How long I should wait to complete the landline ? 5 bussines days ?

Worst we've heard is 10 days!

But, your landline should be working until the transfer is completed. Do not close your old account as that happens automatically.