topic Re: No Mobile Data!! same question no solution!?!?!??! in Get Support

No Mobile Data!! same question no solution!?!?!??!

kaan — Wed, 05 Jan 2022 07:03:27 GMT

hello to all who are willing to offer help and others who are desperatley looking for a solution in this forum!!

I just switcched to Public Mobile with a plan that includes Voice, text and DATA.. I activated my plan; I receive calls and can make calls. BUT i do not have internet connection on my phone. Basically NO MOBILE DATA! however when i put my sim card into my old phone (samsung) it works perfectly... my new phone is ZTE AXON A1R and OS is ANDROID 6.0.1

I did numerous factory resets. reset the APN. but no luck!! dont ask me if the mobile data is on!! yes it is on.. airplane mode is off and my phone is active including data and I know my phone was working just fine with my previous service provider. So it is not my phone.. it is not the sim card.. it is that some unknown godly power up there until we figure this out!!! tahnk you very much for your responses in advance..

Re: No Mobile Data!! same question no solution!?!?!??!

Dunkman — Sat, 06 Oct 2018 14:43:03 GMT

@kaan

Sorry to hear about your troubles. If your PM SIM work in another phone, it should be some setting issues with your phone.

Here is another thread with some suggestions with the same model phone:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-not-working-on-ZTE-Axon/m-p/200349#M16294

Re: No Mobile Data!! same question no solution!?!?!??!

mimmo — Sat, 06 Oct 2018 14:48:49 GMT

If data works in your samsung and not your zte, the i would say it a phone issue. that being said searching tor forums for zte axon, one solution mentioned is to keep the phone on for a couple hours after restart. have you tried that?

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-LTE-on-ZTE-Axon-7-downtown-Vancouver/m-p/83430

Edit in the link posted by @Dunkman one of the posts suggests including default,supl,mms in the APN type field.

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sat, 06 Oct 2018 14:54:22 GMT

my phone has been on for the last 2 days.. But you might be right.. it must be the settings even though I tried every possible APN settings out there.

on a side note , I cancelled my data service with my previous service provider and i wonder if it has anything to do with that as I transferred my old phone number.. which would be absurd but I cannot think of anything else.. othwerwise my ZTE was working with mobile data before..

I appreciate your time 🙂

Re: No Mobile Data!! same question no solution!?!?!??!

Dunkman — Sat, 06 Oct 2018 15:01:10 GMT

It definitely can be frustrating... APN settings can be tricky at times. Even upper and lower caps make a difference.

You may want to contact moderator to see whether they can help. It will take 1-2 days for response time.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: No Mobile Data!! same question no solution!?!?!??!

Sameer_aslami — Sat, 06 Oct 2018 15:43:27 GMT

I had the same issue and I realized my previous account number was wrong and when I was able to find the right account number, it was fixed right away. You can send it to moderator.

Re: No Mobile Data!! same question no solution!?!?!??!

mimmo — Sat, 06 Oct 2018 16:08:36 GMT

@Sameer_aslami what does an account number have to do with data? Data works fine in the Samsung phone and all other services work.

So it's not a porting issue.

Re: No Mobile Data!! same question no solution!?!?!??!

mimmo — Sat, 06 Oct 2018 16:37:08 GMT

hey @kaan if modifing the apn as described in one of the posts does not work. I know you have done factory resets, I would possiblt try two factory rests back to back and I would try clearing the cache partitions via the recovery console(if you are comfortable with that), these should be cleared with factory resets but you i have seen stranger things.... again I am just shooting in the dark....

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sat, 06 Oct 2018 16:40:26 GMT

thank you.. i will give it a try.. i m sure it is a some kind of setting issue with the phone.. thank you again..

Re: No Mobile Data!! same question no solution!?!?!??!

NewZQ — Sat, 06 Oct 2018 16:58:26 GMT

Could it be that the ZTE AXON A1R does not have the necessary bands for LTE ? you tried prefer 3g network ?

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sat, 06 Oct 2018 17:05:14 GMT

@mimmo thanks for your response... I tried your suggestion but unfortunately clearing the cache partitions via recover console didnt fix it..

@NewZQ no, the phone is compatible with all 3 bands..

Re: No Mobile Data!! same question no solution!?!?!??!

mimmo — Sat, 06 Oct 2018 17:08:00 GMT

Sorry, I'm all out of ideas. It's down to Apn setting I guess.

Re: No Mobile Data!! same question no solution!?!?!??!

bridonca — Sat, 06 Oct 2018 18:23:46 GMT

Screen shot your settings, and let us see what you inputted. Might be something stupid you would not think of. Something dumb I did was input this http://aliasredirect.com/proxy/mb/mmsc for mms settings. Took me a while to troubleshoot that, it was actually http://aliasredirect.net/proxy/mb/mmsc

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sat, 06 Oct 2018 18:25:17 GMT

@imcphers wrote:

Just setup an Axon 7 this evening. Everything was read correctly from the PM SIM card except one field.

MNVO value was initially set to 50 and the LTE data would not connect.

Change MNVO to 4D4F and LTE started working right away.

This thread also highlights the importance of this field.....

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-look-right/td-p/28050

Re: No Mobile Data!! same question no solution!?!?!??!

NewZQ — Sat, 06 Oct 2018 18:29:23 GMT

Sounds like a software bug from the operating system.

For a few people this work this you could give a shoot, turn airplane on, shut down your phone and wait for a minute. Turn on your phone and turn off the airplane mode and after 30 seconds, turn on your mobile data.

Question, when you activate mobile data, what does it says ? Does it switch from 3g to 4g ?

When you try to call someone or recevie a call, it stays on 3g, or it switch from 4g to 3g ?

Oh ok ignore this.

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sun, 07 Oct 2018 17:28:35 GMT

FINALLY!!!!!!!!!!

FIXED the mobile data activation problem!!

Apparently, one of the users was dealing with the exact problem like I did..

He switched from Freedom Mobile to Public Mobile... it s weird and by no means i am a tech savvy but i suspect it might have something to do with the transfer from Freedom mobile to Public Mobile..

I POSTED the Link to solution above for whom needs it in the future..

Re: No Mobile Data!! same question no solution!?!?!??!

will13am — Sat, 06 Oct 2018 18:42:20 GMT

@kaan wrote:
@imcphers wrote:
Just setup an Axon 7 this evening. Everything was read correctly from the PM SIM card except one field.

MNVO value was initially set to 50 and the LTE data would not connect.

Change MNVO to 4D4F and LTE started working right away.

This thread also highlights the importance of this field.....

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-look-right/td-p/28050

These fields are not required and can be left blank. I can see how having the wrong information won't work.

Re: No Mobile Data!! same question no solution!?!?!??!

kaan — Sat, 06 Oct 2018 18:51:03 GMT

@will13am

that particular field (MNVO) is automatically populated when trying to add a new APN profile.

It is set to 50 but apparently needs to be changed...

Re: No Mobile Data!! same question no solution!?!?!??!

will13am — Sat, 06 Oct 2018 19:48:28 GMT

@kaan wrote:
@will13am

that particular field (MNVO) is automatically populated when trying to add a new APN profile.

It is set to 50 but apparently needs to be changed...

Okay. The other option is to delete the information in the mvno fields. Some phones seem to include it. Personally I have not been able to figure out the need.

Re: No Mobile Data!! same question no solution!?!?!??!

srlawren — Sat, 06 Oct 2018 19:56:02 GMT

For reference, here is the post from @imcphers that @kaan pasted the content of above:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/ZTE-AXON-7-APN-Settings/m-p/114462/highlight/true#M9473

@kaan glad you got your solution! For future reference, please feel free to just link rather than posting the contents of the post verbatim.