topic Re: Plan not working in Get Support

Plan not working

cheowski — Wed, 05 Jan 2022 07:03:15 GMT

My plan says it active and my credit card issued the payment but my phone isnt working. This is my second month and I had no issued the first month. Who can I contact to resolve this issue? Seems like Im being sent in circles..

Re: Plan not working

Anonymous — Sat, 06 Oct 2018 00:35:22 GMT

@cheowski, I am guessing you were on auto-pay? Was your renewal date yesterday? Today? Was the phone working just prior to the renewal? Also, what type of plan do you have (talk/text/data), and is any part of the plan working? Lastly, have you tried restarting the phone.

Re: Plan not working

Dunkman — Sat, 06 Oct 2018 00:37:42 GMT

@cheowski

Did you change plans recently? If you can screenshot your payment history, that night be helpful to determine if anything went wrong with renewal, (avoid showing account information)

Might want to try re-booting your phone if you have not tried already....