topic Re: 2 pin number, 1 phone in Get Support

2 pin number, 1 phone

Sergio88 — Wed, 05 Jan 2022 07:03:14 GMT

When I activated my phone with PM, they asked me to choose a PIN number, I wrote xxxx.

After the process was completed, I received 2 sms, "Your new PIN number is yyyy" and the second one, "Your new PIN number is "xxxx".

How can I validate which one is the good one ?

Re: 2 pin number, 1 phone

will13am — Fri, 05 Oct 2018 23:37:39 GMT

@Sergio88, the second SMS should contain the correct PIN code. Ignore the first SMS.

Re: 2 pin number, 1 phone

Sergio88 — Fri, 05 Oct 2018 23:40:25 GMT

Ok thanks,

But what is the purpose of a PIN number ?

Re: 2 pin number, 1 phone

will13am — Sat, 06 Oct 2018 00:00:05 GMT

@Sergio88 wrote:
Ok thanks,

But what is the purpose of a PIN number ?

If you ever need to contact the moderator team, the way you identify the account you want them to work on is by providing the account number and account PIN. If you do anything on 611 like buy an add-on, they will ask for the account PIN to complete the transaction. I suggest you remember it somehow. It is not visible anywhere in the account and there is no reset function like for password. The only way to change it is to message the moderator team.

Re: 2 pin number, 1 phone

Sergio88 — Sat, 06 Oct 2018 00:02:06 GMT

Good to know.

Thanks,